Key Accounts Manager

Airtel; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Airtel in Karnataka is seeking a field-intensive role primarily focused on government/PSU accounts. The incumbent will allocate ~75% of time to field sales and 25% to office-based tasks, building strategic relationships with key decision makers and driving revenue across Data and Voice.

The role emphasizes tendering expertise, end-to-end bid management, and cross-functional coordination to meet targets, with strong customer service orientation and executive presence for CXO interactions.

Qualifications

• Thorough knowledge of tendering business in Govt /PSU industry.
• Zeal to tackle new challenges.
• Knowledge of Sell through business in large & complex project.
• Commercial Acumen.
• Customer Service Orientation.
• Key Account Planning & Management.
• Executive Presence ability to handle CXO discussions.
• Enterprise & nex generation Product Knowledge.
• Ability to devise creative ideas to attract the target customers attention.
• Liaising with the key stakeholders.

Responsibilities

• Build strategic relationship with key decision makers in the assigned accounts.
• Stay up-to-date with the tendering, process/ compliances in the segment.
• Ensure diligent bid management with the bid managers and the TSG team.
• Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention and timely collection of the existing revenue.
• Augment solution selling, and drive new product penetration in emerging markets.
• Co-ordinate with the cross functional teams, both internally (TSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.
• Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn control.
• Business processes: Comply and follow business processes both internal and external in line with government Policies.

Skills

SI background

Tendering knowledge

Key account management

Executive presence

Customer service

Commercial acumen

Cross-functional coordination

Relationship building

Job description

Please apply only if you have a System Integrator (SI) background and are currently handling government/PSU accounts in the Karnataka region.

This is a field-intensive role, with approximately 75% field sales and 25% office-based responsibilities.

Role & responsibilities:

• Build strategic relationship with key decision makers in the assigned accounts.
• Stay up-to-date with the tendering, process/ compliances in the segment.
• Ensure diligent bid management with the bid managers and the TSG team.
• Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention and timely collection of the existing revenue.
• Augment solution selling, and drive new product penetration in emerging markets.
• Co-ordinate with the cross functional teams, both internally (TSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.
• Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn control.
• Business processes: Comply and follow business processes both internal and external in line with government Policies.

Preferred candidate profile:

• Thorough knowledge of tendering business in Govt /PSU industry.
• Zeal to tackle new challenges.
• Knowledge of Sell through business in large & complex project.
• Commercial Acumen.
• Customer Service Orientation.
• Key Account Planning & Management.
• Executive Presence ability to handle CXO discussions.
• Enterprise & nex generation Product Knowledge.
• Ability to devise creative ideas to attract the target customers attention.
• Liaising with the key stakeholders.