Key Account Manager - VIP Accounts

Coindcx; Mumbai; On-site; INR 1,200,000 - 1,900,000; Full time

Benefits offered by this job

Flexible perks

Wellness leaves

Mental wellness

Learning sessions

Job summary

CoinDCX is seeking a high-impact Vip Options Trader Engagement role in Mumbai. You will build relationships with VIP options traders, deliver timely updates, and drive engagement through calls and personalized communications about listings, launches, market moves, and product features.

You will identify trader needs, lead cross-sell, monitor activity, and deliver sustained trading engagement while sharing market insights.

Qualifications

• Think like a trader, stay curious about markets and trading behaviour.
• Learn quickly and turn learning into action.
• Use data to identify patterns and opportunities.
• Own outcomes with minimal hand-holding.
• Move quickly, experiment and iterate based on results.
• Communicate insights clearly and concisely.
• Focus on optimizing trader experience for VIPs.

Responsibilities

• Drive VIP Trader Engagement with high-value options traders.
• Promote product penetration and cross-sell options/services.
• Monitor trading activity and design reactivation strategies.
• Share actionable insights on strategies, volatility, and trends.
• Collaborate with Product/Research/Operations on feedback loops.

Skills

Think like a trader

Learn fast

Analytical thinking

Ownership

Bias for action

Clear communication

Customer obsession

Tools

CRM

Job description

The CoinDCX Journey: Building Tomorrow, today

At CoinDCX, we believe ‘CHANGE STARTS TOGETHER’. You are the driving force that will help us make Web3 accessible to all.

In the last six years, we have skyrocketed from being India’s first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies.

While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and building the future of Web3. Together, we will make the complex simple, the inaccessible accessible, and the impossible possible. Boost your innovation to an ALL TIME HIGH with us!

About The Role

This isn’t a typical Sales role.

You will work on initiatives that genuinely transform how finance works in India, a type of work few roles offer.

Build and nurture relationships with VIP customers actively trading options on CoinDCX. Engage users through calls and personalised communications, sharing updates on new listings, product launches, market developments and trading features to drive engagement, retention and satisfaction.

What You’ll Do

• Drive VIP Trader Engagement: Build and own relationships with high-value Options Traders through personalised engagement, delivering timely updates on options products, listings and market opportunities.
• Drive Product Penetration: Identify trader needs and lead cross-sell and adoption of relevant CoinDCX options and derivatives products.
• Own Trading Growth & Retention: Monitor trading activity and volumes, design targeted interventions to reactivate traders and deliver sustained trading engagement.
• Deliver Market & Product Insights: Build trader trust by sharing actionable insights on options strategies, volatility, market trends, margin and product developments.
• Drive Trader VoC: Own the feedback loop with active traders and collaborate with Product, Research and Operations to design and deliver a superior options trading experience.

You’ll Excel in This Role If You

• Think like a trader: Stay curious about markets, options, volatility and trading behaviour.
• Learn fast, execute faster: Absorb new concepts quickly and turn learning into action.
• Think analytically: Use data to identify patterns, opportunities and trader behaviour.
• Own the outcome: Take end-to-end ownership of tasks and follow through with minimal hand-holding.
• Have a bias for action: Move quickly, experiment, and iterate based on results.
• Communicate with clarity: Present insights and ideas in a simple, structured and actionable way.
• Stay customer-obsessed: Understand the needs of options traders and continuously look for ways to improve their experience.

You’ll Know You’re Winning When

• Improved user retention: Contributed to initiatives that improve retention and reactivation of active Options Traders.
• Increased trading volumes: Delivered measurable growth in options trading activity and user volumes within the assigned cohort.
• Improved trader engagement: Built and executed targeted initiatives to increase engagement among high-value Options Traders.
• Delivered actionable insights: Generated data-backed insights on trader behaviour, churn, and product adoption to support growth initiatives.

Why This Role Matters & What’s In It For You

• Build from the ground up : Be part of the first major experiment focused on VIP Options as a product.
• Own & lead : Get meaningful ownership to shape initiatives, experiment with new ideas and drive outcomes.
• High-impact exposure : Work closely with Options Traders, Product, Research and business teams to understand and build for a fast-evolving market.
• Make your mark : Your work can directly influence how VIP Team builds and scales its Options business.

Hiring Process

Here’s what your journey with us looks like:

• Application Review – We assess for skills, alignment, and intent
• Recruiter Connect – A short conversation to understand you better
• Functional Round(s) – Deep dive into your approach, craft, and problem-solving
• Assignment / Simulation Round – A take-home task or live problem-solving exercise to understand how you think and execute in real scenarios
• Culture & Values Discussion – A conversation to understand our ways of working and how you thrive best

Where We Work

We believe the best ideas emerge when people build together. Collaboration, speed and trust come alive when teams share the same space.

With this belief, we operate as a work-from-office organisation. This role is based out of our Mumbai office, where energy, alignment and innovation move in real time.

Perks That Empower You

We believe great people deserve great experiences.

• Design Your Own Benefits: Flexible perks to match your lifestyle
• Unlimited Wellness Leaves: Rest and recharge as you need
• Mental Wellness Support: Access to therapy and wellness resources
• Learning Sessions: Bi-weekly learning and growth opportunities

Ready to Build What’s Next?

If you’re looking for a role that gives you direct access to high-stakes decisions, deep impact and a chance to build the future of finance, this is it.

Join CoinDCX and help us make crypto accessible to every Indian, together.