Key Account Manager - SI Buildings, Customer Service

Siemens; Thane; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Siemens is seeking a dynamic Sales Specialist for roles based in Mumbai/Bengaluru to generate high-quality leads, progress deals through the pipeline, and promote comprehensive service solutions across building automation and energy systems. You will engage with multiple levels of customer teams, build long-term relationships, and drive value-based proposals.

The ideal candidate brings 3–8 years in IBMS or related sales, engineering background, and a proven track record in closing complex

Qualifications

• Excellent communication and customer relationship management skills.
• Previous sales experience required.
• Ability to negotiate with and influence others; strong drive to close deals.
• Willingness and ability to travel 30–50% of the time.

Responsibilities

• Generate high-quality sales leads and follow up through commercial closure.
• Build customer relationships with creative sales approaches.
• Promote and sell after-sales service maintenance packages and spare parts; prepare quotations.
• Qualify prospects for Service Agreements and new projects; schedule sales calls.
• Position Siemens as an industry leader; differentiate service offerings to customers.
• Collaborate with multiple levels of customer organizations to align goals with services.
• Develop value-based proposals and collaborate with Operations, Finance, Legal to close deals.
• Track Solution & Service Warranty to AMC conversions across PAN India.
• Grow Service Agreements by proposing additional Siemens services (Digitalization, EPS).
• Participate in sales demos, POCs, workshops and trainings.

Skills

Communication

Negotiation

Relationship mgmt

Education

Engineering Diploma/BE (Electronics/Instrumentation/E&TC/Electrical)

Job description

We're enhancing the way we live and work by intelligently connecting energy systems, buildings and industries!!

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.

Job Role & Responsibilities:

• 1.Generate high-quality sales leads and follow up after initial meeting till commercial closure including negotiation.


• 2. Creativity to approach sales and build customer relationships in groundbreaking new ways


• 3. Promote and sell after sales service maintenance package and spare parts effectively. Prepare and follow-up quotations to secure orders in the assigned customer accounts. Identify opportunities with existing and potential new customers, and determine plans for marketing activities to promote extended sales coverage.


• 4. Establish contact with prospects and qualify potential buyers of Service Agreements and extensions/ new projects by scheduling sales calls following up of leads & utilizing outlined marketing strategies for SA, extension projects and new projects acquisition.


• 5. Position Siemens as an industry leader among competition and position service as a key Siemens differentiator to customers & prospects.


• 6. Jointly work with the multiple levels of the customer's organization to understand and document their business & facility goals and how success is measured. Align the customer's objectives with services to ensure that their building system perform as required to achieve their business & facility goals.


• 7. Develop value-based sales proposals, estimates, specifications and presentations. Works with Operations, finance, legal and other inside and outside resources as needed to complete a compelling proposal and close the sale.


• 8. Keep track of Solution & Service Warranty to AMC conversion in alignment with all the required stakeholders across PAN India locations.


• 9. Stay involve with the customer to grow the Service Agreement when renewed by proposing additional customer valued services from the comprehensive Siemens portfolio like Digitalization, Smart Mechanical & EPS Services.


• 10. Participate in sales department meetings, Demos, POC’s, workshops, training and professional seminars


• 11. Develop & deploy effective Service strategies to grow their accounts and capture more service wallet share. Prepares annual service agreement roadmap for each business vertical.

Key Functional Skills :

Excellent communication and customer relationship management, Previous sales experience required, The ability to negotiate with and influence others. Willingness and ability to travel 30% to 50% of the time, depending on the position and sales role

Past Experience:

Previous sales experience required. 3-8 years of overall experience in IBMS industry.

Product Knowledge:

Building Automation, Fire Alarm, CCTV, Access Control, Gas suppression System.

Qualifications:

Engineering Degree (preferred) or Diploma and preferably in Electronics, Instrumentation E &TC, Electrical

Soft Skills:

Willingness to learn, Self-driven, Determined to succeed in tough competitive environment, Ability to drive consensus across multiple stakeholders with conflicting expectations, both internal and external.

This role is based in Mumbai/Bengaluru, where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

Make your mark in our exciting world of Siemens

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.