Key Account Manager (Renewals) (Upto 9LPA)

Grexa AI; Navi Mumbai; On-site; INR 810,000 - 990,000; Full time

Benefits offered by this job

High-Growth Environment

Work with Founders

Learning & Mentorship

Tech-Driven Impact

Job summary

A growing tech startup is on the lookout for a Key Account Manager (Renewals) to nurture long-term client relationships in Navi Mumbai. This role involves owning the client journey, driving upsell initiatives, and collaborating closely with teams to ensure customer satisfaction and revenue growth. Ideal candidates will have 1–3 years of experience in account management or customer success, excellent communication skills, and a proactive approach to problem-solving. Join us to work in a high-growth environment and influence product strategies.

Qualifications

• 1–3 years of experience in Key Account Management, Customer Success, Growth, or Operations.
• Prior experience in Sales is a plus.
• Experience in a product-based startup or SaaS environment preferred.
• Detail-oriented, outcomes-driven, capable of managing multiple accounts simultaneously.

Responsibilities

• Create and implement processes to understand each client’s business.
• Drive upsell and cross-sell initiatives.
• Own the client journey end-to-end.
• Monitor client engagement metrics for optimization.
• Act as the strategic bridge between clients and internal teams.

Skills

Key Account Management

Customer Success

Growth

Operations

Communication

Presentation Skills

Proactive Problem Solving

Tools

CRM Tools

Excel

Marketing Automation Platforms

Job description

Key Account Manager (Renewals) (Upto 9LPA)

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses — a fully autonomous system that drives real revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders/CXOs (scaled Testbook into a $30Mn ARR business with 1,000+ employees, later successfully acquired by Classplus), the team brings proven expertise in building, scaling, and executing at speed.

We’re funded, growing fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited about solving real problems and building transformative AI products, this is your chance to join early and grow with us.

About the Role

We’re looking for a Key Account Manager (Renewals) to own and nurture long-term client relationships, ensuring high adoption, satisfaction, and expansion. As a KAM at Grexa AI, you’ll be the strategic partner for our clients, helping them unlock the full value of our AI platform, while ensuring retention and revenue growth.

This is a hands‑on role that blends client success, relationship management, and growth ownership.

Key Responsibilities

• Create and implement processes to deeply understand each client’s business, ensuring they onboard smoothly and integrate Grexa into their daily operations confidently.
• Drive upsell and cross‑sell initiatives by identifying client needs, presenting relevant add‑ons or higher‑tier plans, and collaborating with the product and sales teams to close opportunities.
• Own the client journey end‑to‑end, ensuring that Grexa’s renewal, retention, and revenue expansion objectives are consistently met.
• Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction.
• Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement.
• Champion the voice of the client by collecting rich feedback and translating it into actionable insights for product development and service innovation.
• Strategically identify growth opportunities among clients, advising them on how to unlock more value through advanced features, tailored solutions, and platform optimization.
• Build strong, trust‑based relationships with clients that foster long‑term partnerships and recurring revenue growth.

What We’re Looking For

• 1–3 years of experience in Key Account Management, Customer Success, Growth, or Operations
• Prior experience in Sales is a plus
• Experience in a product-based startup or SaaS environment preferred
• Proactive problem solver with a strong bias for execution and results
• Excellent communication and presentation skills
• Proficiency in CRM tools, Excel/Sheets, WhatsApp APIs, or marketing automation platforms
• Detail‑oriented, outcomes‑driven, and capable of managing multiple accounts simultaneously

Why Join Us?

• High‑Growth Environment: Take full ownership of key client relationships in a rapidly scaling startup
• Work with Founders: Direct exposure to seasoned entrepreneurs with proven track records
• Impactful Work: Shape client journeys while influencing product and growth strategies
• Learning & Mentorship: Fast‑track your career under leaders who’ve built successful companies before
• Tech‑Driven Impact: Access to cutting‑edge AI‑driven marketing and automation tools
• Career Launchpad: Build expertise in account growth, client retention, and revenue expansion

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Technology, Information and Internet

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