Sr Program Associate (Client Training & Enablement)

Grexa AI; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Grexa AI, a fast-growing startup in Mumbai, is seeking a Senior Program Associate to own client training and product enablement. You will run live onboarding sessions, develop scalable playbooks, and partner with product, growth, and leadership to turn client confusion into clear adoption.

You will monitor activation metrics, design scalable guides, and drive or hand off upsell opportunities—helping small businesses maximize value from the Grexa AI platform.

Qualifications

• 2 to 4 years in Customer Success, Implementation, Training, Program Management, or Operations, ideally at a product-based startup or SaaS company.
• Proven experience in running client-facing sessions and explaining software to non-technical business owners.
• Demonstrated experience in designing and scaling processes that improve efficiency and client outcomes.
• Experience in contributing to renewals, retention, or upsell is a strong plus.
• Strong analytical and problem-solving skills, with a focus on execution and results.
• Excellent communication, coordination, and stakeholder management skills.

Responsibilities

• Run onboarding and app training sessions (live via video calls) that take new clients from signup to first value in week one.
• Design and scale the training playbook, guides, short videos, and in-app guidance so onboarding works without you being in every call.
• Continuously monitor activation and engagement metrics to find where clients get stuck, then proactively close the gap and drive adoption.
• Serve as the strategic bridge between clients and internal teams, ensuring clear communication and fast issue resolution.
• Champion the voice of the client by turning recurring training gaps and feedback into actionable product and process improvements.
• Identify adoption, retention, and upsell opportunities that surface during training, and drive or hand them off cleanly.
• Build and maintain dashboards and reporting to measure training effectiveness, activation rate, and time-to-value.
• Collaborate with the founding and leadership teams to refine the client journey and onboarding strategy.

Skills

problem solving

communication skills

negotiation skills

Tools

CRM systems

Excel/Sheets

Marketing automation tools

Job description

About Grexa

Grexa AI is a venture-backed startup on a mission to build the world s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

We re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you re excited to solve real problems and build transformative AI products - this is your calling

About the Role

We are looking for a Senior Program Associate to own client training and product enablement at Grexa AI. This role sits at the intersection of client engagement, operations, and training.. You will make sure businesses onboarded onto Grexa do not just get activated but actually learn to use the platform well and keep using it.

You will run live training, build the enablement material and processes that scale it, and work cross-functionally with product, growth, and leadership to turn client confusion into clear adoption. If you are hands‑on, analytical, and energized by getting non-technical business owners to real outcomes fast, you will fit right in.

Key Responsibilities

• Run onboarding and app training sessions (live via video calls) that take new clients from signup to first value in week one.
• Design and scale the training playbook, guides, short videos, and in-app guidance so onboarding works without you being in every call.
• Continuously monitor activation and engagement metrics to find where clients get stuck, then proactively close the gap and drive adoption.
• Serve as the strategic bridge between clients and internal teams, ensuring clear communication and fast issue resolution.
• Champion the voice of the client by turning recurring training gaps and feedback into actionable product and process improvements.
• Identify adoption, retention, and upsell opportunities that surface during training, and drive or hand them off cleanly.
• Build and maintain dashboards and reporting to measure training effectiveness, activation rate, and time-to-value.
• Collaborate with the founding and leadership teams to refine the client journey and onboarding strategy.

Requirements

• 2 to 4 years in Customer Success, Implementation, Training, Program Management, or Operations, ideally at a product-based startup or SaaS company.
• Proven experience in running client-facing sessions and explaining software to non-technical business owners.
• Demonstrated experience in designing and scaling processes that improve efficiency and client outcomes.
• Experience in contributing to renewals, retention, or upsell is a strong plus.
• Strong analytical and problem-solving skills, with a focus on execution and results.
• Excellent communication, coordination, and stakeholder management skills.
• Hands-on proficiency with CRM systems, Excel/Sheets, and marketing or automation tools.
• Fluent in English and Hindi. Additional regional languages are a plus.
• Highly proactive, detail-oriented, and comfortable in a fast‑paced, dynamic environment.

Required Skills

• problem solving
• negotation skills
• communication skills