Associate Program Manager (Upto 12LPA)

Grexa AI; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

High-growth environment with ownership

Direct work with founders

Access to cutting-edge AI solutions

Job summary

A venture-backed startup is seeking a motivated individual to manage client journeys and enhance platform adoption. The role involves onboarding clients to integrate Grexa AI seamlessly, optimizing client engagement metrics, and acting as a strategic bridge between clients and teams. Applicants should have 1 to 3 years of experience in relevant fields and possess strong problem-solving and communication skills. This is an exciting opportunity to join a fast-growing team with ownership and mentorship opportunities.

Qualifications

• 1 to 3 years of work experience in Program Management, Operations, or Growth roles.
• Experience in designing and scaling operational processes.
• Successful team management experience.

Responsibilities

• Create processes to onboard and integrate clients with the Grexa platform.
• Monitor client engagement metrics to optimize platform adoption and satisfaction.
• Act as a strategic bridge between clients and internal teams.

Skills

Problem-solving skills

Stakeholder management

Detail-oriented

Communication skills

Tech tools proficiency

Tools

CRM systems

Excel

WhatsApp APIs

Marketing tools

Job description

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.

Key Responsibilities

• Create and implement processes to deeply understand the client’s business as well as to onboard them such that they integrate Grexa into their daily operations confidently.
• Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction.
• Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement.
• Champion the voice of the client by collecting rich feedback and delivering it as actionable insights to influence product development and service innovation.
• Strategically identify growth opportunities among clients, advising clients on how to unlock more value through advanced features and tailored solutions.
• Own the client journey end-to-end such that Grexa’s renewal and revenue expansion objectives are met.

Requirements

• 1 to 3 years of work experience in Program Management, Operations, or Growth roles etc
• Experience in designing and scaling operational processes.
• Experienced in successfully managing a team of 5-10 team members.
• Strong problem-solving skills with a focus on execution and delivering results.
• Proactive, detail-oriented, and outcomes-driven — someone who can solve on-ground problems in real time
• Excellent stakeholder management and communication skills.
• Proficiency in basic tech tools like CRM systems, Excel, WhatsApp APIs, marketing tools, etc.

Why Join Us

• A high-growth environment with real ownership from day one — this is not just a role, it’s a launchpad for your career
• Work directly with founders and cross-functional teams on impactful client journeys and product feedback loops
• Energy and agility of a startup with structured processes that support long-term growth
• Tools, support, and mentorship to fast-track your learning curve
• Access to cutting-edge AI-driven solutions and automation technology
• Opportunity to be part of a mission that’s transforming how businesses scale and serve their clients