Growth Manager (Upto 10L)

Grexa AI; Navi Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Grexa AI in Navi Mumbai is seeking a Growth Manager to own client growth end-to-end for a high-volume SMB portfolio. You will bridge between Growth, Customer Success, and Sales to drive renewals, upsells, and adoption of the Marketing AI Platform.

You’ll work with startups and small businesses to ensure value realization, implement onboarding processes, monitor engagement, and collaborate with Product and Ops to shape a scalable customer journey.

Qualifications

• 1 to 3 years of relevant experience in SaaS account management, SMB customer success, or sales.
• Experience managing a high-volume portfolio of SMB clients with low ticket sizes.
• Proven track record of driving renewals, upsells and cross-sells.
• Strong communication and stakeholder management skills.

Responsibilities

• Act as the primary SPOC for a high-volume portfolio of SMB clients.
• Onboard clients with structured processes and ensure Grexa integration into daily operations.
• Monitor engagement metrics to identify adoption gaps, risks, and growth opportunities.
• Drive retention, renewals, upsells, and cross-sells by aligning features with client needs.
• Advise clients on how to unlock more value from the platform through tailored strategies.
• Coordinate with Product, Growth, and Ops to resolve issues and improve services.
• Capture client feedback and translate it into product and service improvements.
• Own the client journey end-to-end to ensure satisfaction and revenue growth.

Skills

SaaS Account Management

Customer Success

Sales

Stakeholder Management

Tools

CRM systems

Excel/Google Sheets

WhatsApp APIs

Job description

Grexa AI is a venture-backed startup on a mission to build the world's first Marketing AI Platform for small businesses, a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (who scaled Testbook into a $30Mn ARR business with 1,000+ employees, later successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a proven track record of building at scale.

We're funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you're excited to solve real problems and build transformative AI products — this is your calling.

About the Role

We're looking for a Growth Manager to act as the Single Point of Contact (SPOC) for our clients and own their business growth end-to-end. This is a client-facing role that sits at the intersection of growth, customer success, and revenue expansion.

You'll work closely with a large portfolio of SMB clients — high in volume, though individually low in ticket size — to ensure they adopt Grexa deeply, see real business outcomes, and continue growing with us through renewals, upsells and cross-sells. This role is ideal for someone with a SaaS/SMB account management or sales background who thrives on managing scale: many accounts, fast cycles, and consistent execution.

Key Responsibilities

• Act as the primary SPOC for a high-volume portfolio of SMB clients, building strong, trust-based relationships at scale.
• Create and implement structured onboarding processes to deeply understand each client's business and ensure Grexa is integrated into their daily operations.
• Monitor client engagement and usage metrics to proactively identify adoption gaps, risks, and growth opportunities across a large book of accounts.
• Drive retention, renewals, upsells, and cross-sells by aligning Grexa's features with evolving client needs.
• Advise clients on how to unlock more value from the platform through advanced features and tailored strategies.
• Act as the strategic bridge between clients and internal teams (Product, Growth, Ops) to ensure smooth issue resolution and continuous improvement.
• Champion the voice of the client by collecting detailed feedback and translating it into actionable insights for product and service innovation.
• Own the client journey end-to-end, ensuring satisfaction, expansion, and long‑term revenue growth.

Requirements

• 1 to 3 years of relevant experience in SaaS Account Management, SMB Customer Success, or Sales roles.
• Proven experience managing a high-volume portfolio of low ticket-size/low AOV accounts, comfortable operating at scale rather than managing a handful of large accounts.
• Demonstrated track record of driving client renewals and retention, along with upselling and cross‑selling.
• Strong problem‑solving mindset with a bias for execution and outcomes.
• Comfortable interacting directly with clients and managing multiple accounts simultaneously.
• Excellent communication and stakeholder management skills.
• Proactive, detail‑oriented, and able to solve on‑ground problems in real time.
• Working knowledge of CRM systems, Excel/Google Sheets, WhatsApp APIs, and marketing or SaaS tools.
• Experience in a startup or fast‑paced environment is a strong plus.

Why Join Us

• A high‑growth environment with real ownership from Day 1 — this role directly impacts revenue and client success.
• Work closely with founders and cross‑functional teams on meaningful client journeys and product feedback loops.
• Learn how AI‑driven SaaS products scale from the inside.
• Structured processes with the energy and agility of a startup.
• Strong mentorship, fast learning, and clear growth paths.
• Be part of a mission that's transforming how small businesses grow and scale.