Key Account Manager National Account Program - Mumbai

Kuehne+Nagel; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Global exposure

People-centric culture

Training & development

Sustainability & innovation

Rewards & recognition

Startup spirit + stability

Job summary

Kuehne+Nagel in Mumbai seeks a senior business development professional to grow existing and new business in freight forwarding. You will coordinate with internal teams, manage key accounts, and craft winning proposals aligned with our commercial policies.

The role requires 8–10 years in sales/BD, a proven track record, willingness to travel, and excellent communication. You will work with global colleagues to expand SME and national accounts and increase market share while delivering customer

Qualifications

• Minimum of 8-10 years of experience in business development or sales, preferably within the freight forwarding industry.
• Experience in developing SME and national accounts.
• Proven track record of achieving sales targets and expanding market share.
• Willingness to travel frequently for client meetings and industry events.
• Excellent communication and interpersonal skills to build relationships with clients and stakeholders.

Responsibilities

• Directly manage Key Account(s) and negotiate rates.
• Ensure CRM updates and adherence to sales processes.
• Monitor monthly performance against targets and act on deviations.
• Hand over and transition new business into operations to meet customer requirements.
• Conduct regular reviews with customers to drive continuous improvement and innovation.

Skills

Communication skills

Interpersonal skills

Sales experience

Account development

Job description

Job Description:

It's more than a job

With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

How you create impact

Your primary objective will be to develop existing or new business by coordinating all business development actions + triggering opportunities within your specified vertical for larger accounts. You will do this by working with a variety of internal + external stakeholders, ensuring compliance with our current commercial policy while focusing on the following key objectives:

• To directly manage Key Account(s), in accordance with agreed targets, goals + company guidelines, eliciting customer needs + selling our key products + services.
• To negotiate rates with customers in alignment with the business units (BU), ensuring rate sheets are documented + maintained as needed by the BU’s.
• To ensure compliance with our sales management processes + systems, ensuring correct + timely updates in our customer relationship system (CRM).
• To monitor monthly performance against set targets ensuring that immediate actions address deviations.
• To ensure that account plan(s) are in place based on internal processes + templates which are signed off by the respective sales manager.
• To effectively hand over + transition new business into operations to ensure that customer requirements + company's commitments are met.
• To conduct regular + structured review sessions with assigned customers including; process for continuous improvement + innovation, review of customer strategy + priorities to deliver operational excellence.

What we would like you to bring

• Minimum of 8 - 10 years of experience in business development or sales, preferably within the freight forwarding industry.
• Experience in developing SME and national accounts, within cross sectors.
• A proven track record of achieving sales targets and expanding market share in a competitive environment.
• Willingness to travel frequently for client meetings and industry events.
• Excellent communication and interpersonal skills to build relationships with clients and stakeholders.

What's in it for you

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.