Key Account Manager Lead

New Trends Commerce Private Limited; Dadri; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

New Trends Commerce Private Limited, a joint venture focused on seller onboarding for Amazon in India, is seeking a seasoned KAM Lead to head a 12–14 member AM team. You will drive seller growth, optimize service quality, and own quarterly business reviews.

The role demands deep hands-on expertise across Indian marketplaces — Sponsored Ads, catalog, pricing and account health — with strong stakeholder collaboration from founders to CXO.

Qualifications

• 4–6 years of ecommerce account management experience.

Responsibilities

• Lead a team of 12–14 Account Managers; coach, mentor, and develop every AM in the team.
• Own aggregate team-level KPIs — Seller growth, service quality, NPS, and seller renewals.
• Design and standardize JBPs, weekly review cadences, and growth playbooks for the team.
• Co‑own QBRs with founder/CXO/category head stakeholders.
• Drive team-level operating rhythm with weekly reviews and monthly business reviews.
• Build analytics and playbooks; dashboards and benchmarks.
• Own service quality, NPS, and renewals for the portfolio.

Skills

Account Management

People Leadership

Data Analytics

AI Tools

E-commerce Platforms

Stakeholder Management

Tools

Sponsored Ads

Seller Portals

Back-end Tools

Job description

Organization Overview:

New Trends Commerce Private Limited (“New Trends Commerce”) is a joint venture between Clicktech Enterprises Private Limited (“Poddar Group Entity”) and Haverl LLC (“Amazon Group Entity”). New Trends commerce provides seller acquisition and seller onboarding services to Amazon. We focus on Tier-II markets, identify potential sellers across categories like Apparels, fashion jewellery, fashion accessories, home improvement, home & living, home & kitchen and beauty categories to start with. New Trends commerce sets high expectations for its employees and expects them to deliver results. The company prioritizes customer satisfaction above all else and employees are encouraged to take ownership of their work and make decisions. Data-driven decision-making is the key driver, and we rely heavily on data to inform its decisions. The company also places a high value on learning and development

Lead the team that builds seller businesses on India's leading e-commerce marketplaces — where your playbooks, reviews, and coaching compound into category leadership for every brand in your portfolio.

To achieve our vision, we hire and develop the best talent through our rigorous hiring & talent management mechanisms which is anchored in our Leadership Principles. Our teams focus on inventing & reinventing for customers (clients & their customers) and simplify the execution. While executing we focus on the key inputs of the business and deliver them with the right quality and at speed.

We are seeking a seasoned KAM Lead to lead a high-performance team of Account Managers serving sellers and brands across India's leading e-commerce marketplaces, as part of our Paid Account Management vertical. You will own team-level performance, drive seller success across the portfolio, and be measured on what your team delivers.

Responsibilities-

• Lead a team of 12–14 Account Managers; coach, mentor, and develop every AM in the team
• Own aggregate team-level KPIs — Seller growth, service quality, NPS, and seller renewals across the portfolio
• Design and standardize JBP frameworks, weekly review cadences, and growth playbooks for the team
• Co‑own Quarterly Business Reviews (QBRs) alongside the Account Manager, acting as the senior voice with founder / CXO / category head stakeholders
• Drive team-level operating rhythm — weekly reviews, health audits, growth input reviews and monthly business reviews with leadership
• Step in on high‑severity seller escalations and engage platform category leadership where needed
• Build the analytics and playbook muscle of the team — dashboards, benchmark libraries, and category playbooks
• Own service quality, NPS, and renewals for the portfolio as critical business outcomes
• 4–6 years of e-commerce account management experience with at least 2 years currently leading an AM team at an e-commerce agency or marketplace — managing a minimum of 12–14 direct reportees
• Deep hands‑on expertise across leading Indian e-commerce marketplaces — including Sponsored Ads, catalog, pricing, and account health, with strong command over marketplace seller portals and back‑end tools
• Proven track record of designing JBPs and running QBRs with founder / CXO / category head stakeholders
• Strong people‑leadership track record — coaching, mentoring, performance management, and retention of AM talent
• Advanced analytical skills — comfort with Excel dashboards, category benchmarking, and building growth models
• Comfortable using everyday AI tools (ChatGPT, Claude, Gemini, or similar) in daily workflow — a genuine willingness to apply AI to speed up analysis, playbook building, and coaching

Disclaimer:

New Trends Commerce & Clicktech are equal opportunities employers. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.