Key Account Manager (KAM)

Todtechnologies; India; On-site; INR 600,000 - 1,200,000; Full time

Job summary

ToD Technologies is seeking a dynamic Key Account Manager to build and nurture long-term relationships with major clients across IT services and digital marketing. You will identify growth opportunities and coordinate with internal teams to ensure timely delivery of projects.

The ideal candidate will demonstrate strong communication, negotiation, and multitasking skills, with experience in IT services, software sales, and account management.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, IT, or related field.
• Excellent communication, presentation, and interpersonal skills.
• Preferred: experience in IT services, digital marketing, software sales, or account management.
• Ability to manage multiple client accounts simultaneously.
• Basic understanding of website development, SEO, PPC, social media marketing, and mobile apps.

Responsibilities

• Build and maintain long-term relationships with key clients.
• Act as the primary point of contact for assigned accounts.
• Understand client objectives and recommend IT and digital solutions.
• Coordinate with internal teams to ensure project execution and timely delivery.
• Identify upselling and cross-selling opportunities across services.
• Conduct regular client meetings, presentations, and business reviews.
• Monitor account performance, renewals, and contract management.
• Prepare proposals, quotations, and project documentation.
• Track revenue, client engagement, and account growth metrics.

Skills

Communication

Relationship management

Negotiation

Account management

IT services experience

Digital marketing

Web development basics

SEO

PPC

International portfolio

Self-motivation

Education

Bachelor’s degree in Business Administration, Marketing, IT, or related field

Job description

At ToD Technologies, we are a leading provider of IT services, web design & development, eCommerce solutions, digital marketing services, AR/VR solutions, custom software development, and Tour & Travel services. Our clients span across the USA, Canada, UK, Australia, UAE, and India.

We are looking for a dynamic and client-focused Key Account Manager (KAM) to build long-term relationships with our clients, identify growth opportunities, and ensure exceptional customer satisfaction. The ideal candidate should possess strong communication, relationship management, and business development skills.

Job Responsibilities

• Build and maintain long-term relationships with key clients.
• Act as the primary point of contact for assigned accounts.
• Understand client business objectives and recommend suitable IT and digital solutions.
• Coordinate with internal teams to ensure successful project execution and timely delivery.
• Identify upselling and cross-selling opportunities across services such as Website Development, SEO, Digital Marketing, Mobile Apps, AR/VR, Custom Software, and Branding.
• Conduct regular client meetings, presentations, and business reviews.
• Resolve client concerns and ensure high levels of customer satisfaction.
• Monitor account performance, renewals, and contract management.
• Prepare proposals, quotations, and project documentation.
• Track revenue, client engagement, and account growth metrics.
• Stay updated on industry trends and competitor offerings to provide strategic recommendations.

Job Requirements

• Bachelor’s degree in Business Administration, Marketing, IT, or a related field.
• Excellent communication, presentation, and interpersonal skills.
• Strong relationship management and negotiation abilities.
• Ability to manage multiple client accounts simultaneously.
• Experience in IT services, digital marketing, software sales, or account management is preferred.
• Basic understanding of website development, SEO, PPC, social media marketing, mobile applications, and custom software solutions.
• Strong problem-solving and analytical skills.
• Self-motivated, customer-focused, and target-driven.
• Opportunity to manage international client portfolios.
• Exposure to diverse industries and business domains.
• Performance-based incentives and growth opportunities.
• Mentorship from experienced professionals.
• Continuous learning and skill development.
• Opportunity for long-term career advancement and full-time employment.