Key Account Manager - eCommerce

Colgate - Palmolive India Ltd; Mumbai; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

Colgate-Palmolive India Ltd. is seeking a Key Account Manager - eCommerce in Mumbai, Maharashtra, to drive the fast-growing ecommerce business for a designated customer.

The role entails building strong relationships with key accounts, delivering JBP planning, and coordinating with brand, digital, and supply chain teams to ensure on-time deliveries. You will collaborate on 6P strategy, promotions, content, pricing, visibility, and share insights from market intelligence to build long-term plans.

Responsibilities

• Driving the fast growing business of a particular Ecommerce customer and delivering the overall business for the channel
• Engaging with the Key Customers by building strong business relationship to develop and deliver JBP Planning and implementing the 6P Strategy with the customers
• Engaging with Brand and Digital teams to integrate and implement the brand strategies online
• Engaging with the Supply chain and Operations team to ensure business deliveries
• Explore Potential business formats and stay on trend on ever evolving trends
• Identifying impactful insights through engagement with platforms and Market intelligence

Skills

Ecommerce

Key Accounts

JBP Planning

Brand & Digital collaboration

6P Strategy

Job description

Key Account Manager - eCommerce Relocation Assistance Offered Within Country Job Number #176098 - Mumbai, Maharashtra, India

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

About Us

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions! If this is how you see your career, Colgate is the place to be! Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success. If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

Key Responsibilities

• Driving the fast growing business of a particular Ecommerce customer and delivering the overall business for the channel
• Engaging with the Key Customers by building strong business relationship to develop and deliver JBP Planning and implementing the 6P Strategy with the customers
• Engaging with Brand and Digital teams to integrate and implement the brand strategies online
• Engaging with the Supply chain and Operations team to ensure business deliveries
• Explore Potential business formats and stay on trend on ever evolving trends
• Identifying impactful insights through engagement with platforms and Market intelligence

Key Accountabilities

• Sales and Shares Targets
• Achieving Customer Level and category-level sales values to deliver the Net Sales planned for the year
• Deliver Market share as per the goals set out
• Customer Engagement
• Continuous engagement with the customers, driving JBP and T2T engagement with them.
• Managing Customer Claims and processing them in timely manner.
• Executing the 6P Strategy
• Ensuring all the 6P’s are implemented as aligned in the quarterly Grids including Promotions , activations, Content, pricing, visibility implementation
• Analytics and Sharing Best Practices
• Sharing of learning’s and best practices to build Future ready organization
• Using the Offtakes and results of activations to build a strong CP
• Learning on what works and what doesn’t
• Using tools to identify insights to build long term plans
• Identify new models that are developing in the ecommerce market and share with larger organization
• Promo & Budget Planning
• Planning Customer level spends and ensuring P&L at customer level is maintained
• Operational efficiencies
• Owning Customer level Commercial business planning(CBP) to ensure stock planning is done
• Engaging with Field / operations team to ensure smooth delivery of business
• Working with CS&L for transition to Direct and managing Direct deliveries

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-Hybrid Experience Level Mid Level