Ecomm Customer Supply Chain Associate

Colgate; Mumbai; On-site; INR 550,000 - 850,000; Full time

Job summary

Colgate-Palmolive is hiring for an Ecomm Customer Supply Chain Associate in Mumbai. The role focuses on enabling the Ecom CS&L team to deliver service levels with minimal lead time and cost.

You will drive master data governance, engage with customers, KAMs, CSMs and CP warehouse personnel, and ensure accurate data across SAP systems. The incumbent will work on master data maintenance, SPI tracking, stock reporting by batch, NPI management, and proactive stock-out communication to customers,

Qualifications

• Bachelor's degree with 2–3 years of work experience.
• Strong analytical ability and stakeholder management.
• Experience with data governance and customer data handling.

Responsibilities

• Maintain master data at customer end and in SAP.
• Prepare SPI tracker and stock reports by batch.
• Manage NPI listing and stock planning.
• Analyze fill rate and stock-out items daily.
• Coordinate with customers, KAMs, CSMs and CP warehouse staff.
• Resolve ASN/EDI/IDOC issues and RCA.
• Support weekly/monthly fill-rate reconciliations.

Skills

Analytical thinking

Stakeholder management

Education

Bachelor's degree

Tools

SAP

Tableau

DOMO

Microsoft Office

Google Workspace

Job description

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Ecomm Customer Supply Chain Associate

Travel Required?: Travel - up to 10% of time

Posting Start Date: 11/09/2026

On-site

Relocation Assistance Offered Within Country
Job Number#176077 - Mumbai, Maharashtra, India

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Job Summary:

The incumbent has to facilitate the Ecom team CS&L delivers on service levels to the customers of the company, with least lead time and lowest cost. He/She should be driving Master data governance and service levels for Ecom by continuously engaging with multiple stakeholders like Customer counterparts, KAMs, CSMs and CP warehouse personnel.

Responsibilities:

• Master Data Maintenance at customer’s end/ our SAP system
• Customer MDM Files
• SPI Tracker
• Stock Report by Batch Details
• NPI Management : Listing and Stock requirement / Planning
• Fill Rate Analysis & Insights
• Daily Analysis of stock out items
• Weekly/Monthly Fill Rate reconciliation as per the customer need
• Loss parameter monthly trends
• Proactive communication to customers on potential availability gaps
• Returns Analysis
• Customer communication and Liaison
• Ad Hoc CWeekly Customer Meetings
• Weekly Fill rate reconciliation discussion
• Operational cusstomer Requirements
• Data / Reports
• Appointment Issues
• ASN / EDI Issues
• ASN Failure in Reliance
• EDI generation issue - Incorrect quantity conversion
• PO not reflecting in SAP
• IDOC failure flagging and RCA

Basic Requirement :

• Strong technology background and knowledgeable about current trends, innovations and best practices
• Process-orientation and structured, organized thinking
• Excellent analytical ability and Solution Based Mindset Appropriate skill set for partnership and collaboration

Required Qualifications:

• Bachelors with a minimum of 2-3 years of work experience

Preferred Qualifications:

• Customer Relationship experience / Stakeholder Management
• SAP experience Microsoft Office or Google Suites
• Experience with visualization tools such as Tableau, DOMO, etc

#CPIL

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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