Customer Development Executive

Colgate; Mumbai; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Colgate-Palmolive in Mumbai seeks a Customer Development Executive to drive distribution and implement CD strategies across the zone. You will work with stockists and distributors to meet sales goals and expand market presence.

The role emphasizes trade management, in-store visibility, training, and data-driven decision making, with up to 75% travel and regular reporting to AM. This position is based on-site in Mumbai.

Qualifications

• 2+ years of experience in FMCG.
• Postgraduate/MBA in business or related field.

Responsibilities

• Trade management and market development in the assigned zone.
• Identify new markets and add specialty wholesalers.
• Ensure stores in route list are classified correctly.
• Drive sales with activations and stockist engagement.
• Conduct regular sales calls and handle objections.
• Ensure in-store visibility and top outlets coverage.
• Gather market insights from public sources on competitors and schemes.
• Train and mentor sales staff; support CP benefits uptake.
• Prepare and present reports to management.

Skills

Trade management

Sales call efficiency

In-store management

Market updates

Data driven

Training & mentoring

Meetings

Reporting

Relationship building

Education

Postgraduate/MBA

Job description

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Customer Development Executive

Travel Required?: Travel - 75% of time or more

Posting Start Date: 24/08/2026

On-site

No Relocation Assistance Offered

Job Number#175139 - Mumbai, Maharashtra, India

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Job Purpose:

Ensure width and depth of distribution of Colgate Palmolive products in the given zone and implementation of Customer Development strategies so as to achieve the sales and distribution objectives for the zone.

Job Context :

Ensure effective execution of the Customer Development strategies and roll out of schemes by closely working with the stockists, Distributor Sales Representativeand Pilot Sales Representativesacross the zone.

Key Accountabilities:

• Trade management.
  • Identify new markets/accounts and bring them under direct coverage on a regular basis.
  • Ensure addition of specialty wholesalers.
  • Ensure stores in route list are classified according to the accurate RE.
  • Ensure that SSM efforts are advised to reduce the number of non-purchasers.
  • Ensure optimum usage of activations to drive sales.
• Ensure sales call efficiency.
  • Selling stories range selling, handling objections, etc.

2. In-store management:

• Prioritize accounts for maximum impact through visibilities (ensure coverage of top 2 outlets in every route).

3. Market Updates:

• Secure and draw insights from any competitive information available in public domain regarding:
  • New products.
  • Activities.
  • Schemes.
  • Any other developments.

4. Data based working and communication:

• Use data to drive overall business performance.
• Setting objectives for market visits.
• Reviewing sales associates and PSR performance against plan.
• Reviewing stockists performance against plan.

5. Developing and training:

• Train and develop sales associates through required mode of training (e.g. new products, toothbrush assortment, focus on medical stores i.e. PASSION understanding).
• Mentor and empower sales associates to perform well by ensuring that CP benefits are availed by SSMs.
• Acknowledge any issues faced by sales associates in the field and provide support to resolve it.

6. Meetings:

• Conduct effective monthly and weekly sales associates meetings.

7. Reporting:

• Compile reports and information as per requirements communicated by AM.

8. Relationship Building:

• Maintain trust and understanding in working with stockists and trade in general, especially partner with key wholesalers to drive business.
  • Share success stories and Communicate programs to build off-takes.
  • Mutually work towards category growth.
  • Resolve issues, etc.

Required Qualifications :

• 2 plus years of work experience in FMCG Companies.
• Post Graduate or Masters in Business Administration.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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