Key Account Manager - E.Commerce (Delhi)

Ferrero International S.A.; New Delhi; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Ferrero India seeks an MBA-qualified Sales & Marketing professional to lead e-commerce growth. You will own account plans, manage key online accounts, and collaborate across functions to drive penetration and forecast accuracy.

You will build relationships with cross-functional teams, monitor KPIs, and ensure compliance with trade terms and quality regulations while delivering strong online performance.

Qualifications

• MBA in Sales & Marketing with experience in E-Commerce or Account Management.
• Experience in E-Commerce or as KAM for E-Comm channel.
• 2+ years in E-Com

Responsibilities

• Build complete Customer Plan to drive the overall business.
• Execute plans for assigned Account(s) aligned with business objectives and customer strategies.
• Facilitates excellence in execution in the daily business by planning, communicating, anticipating, measuring results consistently and implementing corrective action or learning.
• Nurtures productive business relationship beyond the buyer to include cross-functional leaders and reporting levels at least 1 up from the buyer/category manager
• Accountable and responsible to achieve agreed upon Key Account targets and KPIs
• Adheres to all Company principles and policies including Ferrero India’s trade policy, local Sales policy, local Trade Terms, Quality and legal regulations

Skills

Key Account Management

Data analytics

Communication skills

Entrepreneurial mindset

Education

MBA: Sales & Marketing

Job description

Select how often (in days) to receive an alert: Create Alert

About the Role:

Setting and achieving aspirational growth targets for the online side of the business. Building the eJBP, defining the metrics, and driving the sales of the specific eCommerce accounts and building relationships with the Planning and executing complete business operations of e-commerce at each level. Building the forecast at a product at region and account level; monitoring the products listed and ensuring the deliveries of orders to achieve a market share of products. Establishing working relationships with e-commerce partners, improving content on partner platforms & driving and enabling exclusive launches. Understanding the Key Business Drivers for this channel and managing channel forecasts. Collaboration with internal as well as external stakeholders to achieve the desired share in each category

Main Responsibilities:

• Build complete Customer Plan to drive the overall business
• Execute plans for assigned Account (s) that are aligned with business objectives and customer strategies
• Facilitates excellence in execution in the daily business by planning, communicating, anticipating, measuring results consistently and implementing corrective action or learning.
• Nurtures productive business relationship beyond the buyer to include cross-functional leaders and reporting levels at least 1 up from the buyer/category manager
• Accountable and responsible to achieve agreed upon Key Account targets and KPIs
• Adheres to all Company principles and policies including Ferrero India’s trade policy, local Sales policy, local Trade Terms , Quality and legal regulations

About You:

• MBA: Sales & Marketing + Experience in E-Commerce or Account Management
• Should have worked either as a Category Manager with E-Com platform or have worked as KAM for E-Comm channel with a manufacturing organization
• Proven work experience in E-Com of at least 2 yrs. Proficient in Key Account Management, managing data, and leveraging insights to drive penetration
• Entrepreneurial mindset to get the job done single-handedly. Strong Analytical as well as Communication skills

What We Offer:

Careers with caring built in - discover our benefits here .

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946.

Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com .

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.