Key Account Manager - E.Commerce (Delhi)

Ferrero International S.A.; Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ferrero India is seeking an E-commerce Account Manager to drive growth across online channels. You will build complete Customer Plans, execute account strategies, and ensure cross-functional alignment to hit KAM targets.

You will nurture relationships beyond buyers with senior stakeholders, using data-driven insights to penetrate key accounts and ensure policy compliance. 3–5 years’ experience in e-commerce or account management is required.

Qualifications

• MBA in Sales & Marketing with focus on E-Commerce or Account Management.
• Total experience 3–5 years (relevant 1–2 years).
• Experience as Category Manager with E-Commerce or KAM for E-Comm in a manufacturing setup.
• Proven work experience in E-Commerce of at least 2 years with KAM, data management and insights-driven penetration.
• Entrepreneurial mindset with strong analytical and communication skills.

Responsibilities

• Build complete Customer Plan to drive the overall business.
• Execute plans for assigned Accounts aligned with objectives and customer strategies.
• Drive execution excellence by planning, communicating, measuring results and taking corrective actions.
• Maintain productive relationships beyond the buyer with cross-functional leaders up to one level above.
• Accountable to achieve Key Account targets and KPIs while complying with company policies.

Skills

E-commerce

Account Management

Key Account Management

Analytics

Entrepreneurial mindset

Communication skills

Education

MBA: Sales & Marketing

Job description

About the Role

Setting and achieving aspirational growth targets for the online side of the business. Building the eJBP, defining the metrics, and driving the sales of the specific eCommerce accounts and building relationships with the Planning and executing complete business operations of e-commerce at each level. Building the forecast at a product at region and account level; monitoring the products listed and ensuring the deliveries of orders to achieve a market share of products. Establishing working relationships with e-commerce partners, improving content on partner platforms & driving and enabling exclusive launches. Understanding the Key Business Drivers for this channel and managing channel forecasts. Collaboration with internal as well as external stakeholders to achieve the desired share in each category

Main Responsibilities

• Build complete Customer Plan to drive the overall business
• Execute plans for assigned Account (s) that are aligned with business objectives and customer strategies
• Facilitates excellence in execution in the daily business by planning, communicating, anticipating, measuring results consistently and implementing corrective action or learning
• Nurtures productive business relationship beyond the buyer to include cross-functional leaders and reporting levels at least 1 up from the buyer/category manager
• Accountable and responsible to achieve agreed upon Key Account targets and KPIs
• Adheres to all Company principles and policies including Ferrero India’s trade policy, local Sales policy, local Trade Terms , Quality and legal regulations

About You

• MBA: Sales & Marketing + Experience in E-Commerce or Account Management
• Total Experience: 3-5 Years (Relevant 1-2 Years)
• Should have worked either as a Category Manager with E-Com platform or have worked as KAM for E-Comm channel with a manufacturing organization
• Proven work experience in E-Com of at least 2 yrs. Proficient in Key Account Management, managing data, and leveraging insights to drive penetration
• Entrepreneurial mindset to get the job done single-handedly. Strong Analytical as well as Communication skills

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About Ferrero

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding. Find out more here.