Key Account Manager (Client Servicing)

Story Digital; Delhi; Presencial; INR 600.000 - 840.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Story Digital is seeking an Account Manager - Client Servicing to proactively manage client relationships and coordinate digital marketing campaigns. The role requires 3–4 years of experience in client servicing within a digital marketing or advertising agency, with hands-on campaign management and cross-functional coordination.

You will plan, execute, monitor campaigns, and ensure timely delivery of assets, reports, and updates.

Formación

• Minimum 3–4 years in client servicing or account management.
• Mandatory experience in a digital marketing or advertising agency.
• Strong understanding of digital marketing channels (social, paid, SEO, content).

Responsabilidades

• Manage day-to-day client communication and build long-term relationships.
• Understand client briefs, objectives, audiences and campaign requirements.
• Coordinate with internal teams (creative, social, performance, content, strategy).
• Plan, execute and monitor digital campaigns across platforms.
• Ensure timely delivery of assets, presentations and reports.
• Develop briefs, status reports, notes and performance updates.
• Monitor performance and coordinate optimizations with teams.
• Manage timelines and budgets while meeting client expectations.
• Identify opportunities for account growth, upselling and cross-selling services.
• Conduct regular client meetings and provide updates, insights and recommendations.

Conocimientos

Client relationship management

Digital marketing campaigns

Project coordination

Multitasking across campaigns

Agency experience

Descripción del empleo

Position: Account Manager - Client Servicing

Experience: 3 to 4 Years

Job Overview

We are looking for a proactive and client-focused Account Manager with prior experience working in a digital marketing or advertising agency. The ideal candidate will be responsible for managing client relationships, coordinating digital campaigns, and ensuring smooth execution of marketing initiatives while meeting client expectations and business objectives.

Key Responsibilities

• Manage day-to-day client communication and build strong, long-term client relationships.
• Understand client briefs, marketing objectives, target audiences, and campaign requirements.
• Coordinate with internal teams, including creative, social media, performance marketing, content, and digital strategy.
• Plan, execute, and monitor digital marketing campaigns across relevant platforms.
• Ensure timely delivery of campaign assets, presentations, reports, and other client deliverables.
• Develop campaign briefs, status reports, meeting notes, and performance updates.
• Monitor campaign performance and coordinate with relevant teams to optimize results.
• Manage project timelines, budgets, and client expectations.
• Identify opportunities for account growth, upselling, and cross-selling digital marketing services.
• Conduct regular client meetings and provide campaign updates, insights, and recommendations.

Required Skills & Qualifications

• 3 to 4 years of experience in client servicing or account management, mandatory experience working with a digital marketing or advertising agency.
• Hands-on experience managing digital campaigns and client accounts.
• Good understanding of digital marketing channels, including social media, paid media, SEO, content marketing, and digital advertising.
• Strong project management, coordination, and multitasking abilities.
• Ability to manage multiple clients and campaigns simultaneously.