Key Account Manager

Savino Del Bene GmbH; New Delhi; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Health insurance

Job summary

Savino Del Bene GmbH in New Delhi, India is seeking an experienced professional to manage strategic and key customer accounts within logistics and freight forwarding. You will drive customer satisfaction, retention, and long-term partnerships by understanding client needs and aligning services.

Collaborate with operations, sales, and overseas offices to address requirements, review performance, and pursue business opportunities.

Qualifications

• 5+ years of experience in customer service and key account management within logistics/freight forwarding.
• Strong stakeholder management and communication skills.
• Ability to handle escalations and build long-term customer relationships.

Responsibilities

• Manage strategic and key customer accounts.
• Ensure high levels of customer satisfaction and retention.
• Review customer performance, service levels, and business opportunities.
• Coordinate with operations, sales, and overseas offices to address customer needs.
• Drive customer service excellence and process improvements.

Skills

Key account management

Customer service excellence

Logistics/freight forwarding

Stakeholder management

Job description

• Manage strategic and key customer accounts.
• Ensure high levels of customer satisfaction and retention.
• Review customer performance, service levels, and business opportunities.
• Coordinate with operations, sales, and overseas offices to address customer needs.
• Drive customer service excellence and process improvements.

Requirements:

• 5+ years of experience in customer service and key account management within logistics/freight forwarding.
• Strong stakeholder management and communication skills.
• Ability to handle escalations and build long-term customer relationships.