Key Account Manager

Weekday AI (YC W21); Mumbai; On-site; INR 650,000 - 950,000; Full time

Job summary

Weekday AI (YC W21) is seeking a seasoned Key Account Manager to grow strategic banking relationships across Bengaluru and Mumbai. You will own key accounts, understand client objectives, and drive revenue growth while delivering exceptional client satisfaction.

The ideal candidate has 4+ years in key account management or enterprise sales in banking, with strong relationship-building, negotiation, and cross‑functional coordination.

Qualifications

• 4+ years in key account management, relationship management, enterprise sales, or similar.
• Strong experience managing strategic accounts and building long-term client relationships.
• Banking domain experience is strongly preferred.
• Excellent communication, negotiation, and stakeholder-management skills.
• Ability to coordinate with cross-functional teams and understand client requirements.

Responsibilities

• Own and manage relationships with key accounts in banking/financial services.
• Develop relationships with senior stakeholders and decision-makers.
• Understand client objectives and evolving requirements.
• Coordinate with sales, product, operations, technology, and support teams.
• Prepare proposals, account reviews, and business updates for clients and leadership.
• Support contract renewals, negotiations, and strategic account planning.

Skills

Key account management

Relationship management

Enterprise sales

Client-facing

Stakeholder management

Education

Bachelor's degree in Business/Finance/Management or related

Job description

Job Description

This role is for one of the Weekdays clients

Salary range: Rs 650000 - Rs 950000 (ie INR 6.5-9.5 LPA)

Experience: 4+ yrs

Location: Bengaluru, Karnataka, Mumbai, Maharashtra, India

Job Type: Full-time

We are looking for an experiencedKey Account Managerto manage and grow strategic banking relationships across Bengaluru and Mumbai. The role is ideal for a commercially driven professional with strong expertise inkey account relationship building, account management, and the banking domain.

You will be responsible for developing long-term relationships with key banking clients, understanding their business needs, driving account growth, and ensuring a high level of client satisfaction. The ideal candidate will combine strong relationship-management capabilities with business acumen and a deep understanding of banking clients and their requirements.

Key Responsibilities

• Own and manage relationships with key accounts within thebanking and financial services sector.
• Develop strong, long-term relationships with senior stakeholders and key decision-makers at client organisations.
• Understand client business objectives, operational challenges, and evolving requirements.
• Act as the primary point of contact for assigned strategic accounts and ensure effective communication.
• Develop and execute account management plans to driveretention, engagement, and revenue growth.
• Identify opportunities for upselling, cross-selling, and expanding existing client relationships.
• Conduct regular account reviews and business discussions with key banking clients.
• Coordinate with internal sales, product, operations, technology, and support teams to address client requirements.
• Ensure timely resolution of client concerns, escalations, and service-related issues.
• Track account performance, revenue, engagement, pipeline, and customer satisfaction metrics.
• Maintain accurate account plans, client information, meeting records, and sales forecasts.
• Monitor banking industry trends, competitor activity, and changes in client requirements to identify new opportunities.
• Prepare proposals, presentations, account reviews, and business updates for clients and internal leadership.
• Support contract renewals, commercial negotiations, and strategic account planning.
• Build a strong understanding of client organisations, their business priorities, and stakeholder structures.
• Proactively identify potential risks to client relationships and develop appropriate retention strategies.
• Collaborate with leadership to develop strategies for strengthening strategic banking partnerships.

What Makes You a Great Fit

• 4+ years of experiencein key account management, relationship management, enterprise sales, business development, or a similar client-facing role.
• Strong experience managingstrategic accounts and building long-term client relationships.
• Prior experience working withbanks or within the banking/financial services domainis strongly preferred.
• Demonstrated ability to build relationships with senior stakeholders and decision-makers.
• Strong understanding ofaccount management, client retention, upselling, and cross-selling.
• Proven ability to identify business opportunities and convert existing relationships into account growth.
• Excellent communication, presentation, negotiation, and stakeholder-management skills.
• Strong commercial and customer-centric mindset.
• Ability to understand complex client requirements and coordinate effectively with internal teams.
• Strong problem-solving and escalation-management capabilities.
• Experience managing multiple strategic accounts and competing priorities.
• Strong analytical skills with the ability to interpret account performance and sales metrics.
• Proactive, organised, and highly accountable approach to relationship management.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Bachelors degree in Business, Finance, Management, Banking, or a related discipline is preferred.