Key Account Manager

Airpay; Mumbai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Airpay Payment Services Pvt. Ltd is seeking a motivated Key Account Manager in Gurgaon/Delhi/Mumbai to manage strategic merchants and partners, driving revenue growth and long-term success in the dynamic payments industry.

You will own relationships with key stakeholders and translate complex requirements into tailored payment solutions. The role demands 2+ years of experience in key account or merchant-facing roles, strong communication and negotiation skills, and the ability to collaborate

Qualifications

• Proven experience in Key Account or similar merchant/partner-facing role, preferably in fintech/payments.
• Strong track record of growing strategic merchant relationships and achieving revenue targets.
• Excellent communication, negotiation, and presentation skills.
• Ability to translate complex merchant requirements into effective payment solutions.
• Solid business acumen and understanding of the payments/fintech landscape and regulatory context.
• Ability to influence cross-functional teams to drive merchant success.

Responsibilities

• Serve as the primary contact for key merchants/partners and understand their business needs.
• Build and maintain relationships with stakeholders at merchant/partner organizations.
• Develop deep understanding of merchants' industries and payment processing requirements.
• Identify new business opportunities within existing accounts and plan growth strategies.
• Conduct regular business reviews, present performance metrics, and propose improvements.
• Track and report on revenue growth, customer satisfaction, and retention metrics.
• Provide forecasts to KAM HEAD - MME and flag risks/opportunities.
• Participate in events to strengthen relationships and generate leads.

Skills

Key Account management

Merchant relations

Revenue targets

Customer satisfaction

Communication

Negotiation

Presentation

Requirement analysis

Solutioning

Industry knowledge

Regulatory landscape

Cross-functional collaboration

Stakeholder influence

Education

Master's degree in business/Finance/Marketing

Job description

Location: Delhi, India; Gurugram, India; Mumbai, India

Department: Key Account

Experience: 2+ Years

Job Title: Key Account Manager

Job Level: Mid - Level

Report to: Assistant General Manager

Department: Acquiring Sales

Organization: Airpay Payment Services Pvt. Ltd (https://www.airpay.co.in/)

Location: Gurgaon

Job Summary

We are looking for a highly motivated and customer-focused Key Account Manager to join our team in the dynamic payment gateway industry. As a Key Account Manager, you will be responsible for managing and growing strategic merchants/partners relationships to drive revenue and ensure long-term success.

Key Responsibilities

• Serve as the primary point of contact for key merchants/partners, understanding their business needs and providing exceptional customer service.
• Build and maintain strong relationships with key stakeholders within merchant/partner organizations, including managers, decision-makers, and influencers.
• Develop a deep understanding of merchants/partners industries, business models, and payment processing requirements to provide tailored solutions.
• Identify new business opportunities within existing accounts and develop account growth strategies.
• Conduct regular business reviews with merchants/partners, present performance metrics, identifying areas for improvement, and proposing solutions to enhance their payment processing capabilities.
• Track and report on key account metrics, including revenue growth, customer satisfaction, and retention rates.
• Provide timely and accurate forecasts to KAM HEAD - MME, highlighting potential risks and opportunities.
• Participate in industry events, conferences, and networking activities to strengthen merchants/partners relationships and generate leads.

Required Qualifications

• Master's degree in business, Finance, Marketing, or a related field.

Skills and Experience

• Proven experience in Key Account or in a similar merchants/partners-facing role, preferably in the payment gateway or fintech industry.
• Strong track record of managing and growing strategic merchants/partners relationships, achieving revenue targets, and driving customer satisfaction.
• Excellent communication, negotiation, and presentation skills.
• Ability to understand complex merchants/partners requirements and translate them into effective solutions.
• Strong business acumen and understanding of the payment gateway industry, including industry trends, competitors, and regulatory landscape.
• Ability to collaborate and influence cross-functional teams to ensure merchants/partners success.

Travel Requirement

• Travel includes 60% Domestic Travel