Key Account Manager

Airpay; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Airpay Payment Services Pvt. Ltd is seeking a proactive Key Account Manager to manage and grow strategic merchants and partners within the dynamic payment gateway sector. You will drive revenue and ensure long-term success by delivering tailored payment solutions and exceptional service.

You will serve as the primary liaison for key accounts, develop growth strategies, and collaborate with cross-functional teams to meet merchant needs and optimize payment processing capabilities.

Qualifications

• Master's degree in business, Finance, Marketing, or related field.
• Proven experience in Key Account or merchants/partners-facing role, ideally in payment gateway/fintech.

Responsibilities

• Serve as the primary contact for key merchants/partners and understand their business needs.
• Build and maintain relationships with stakeholders at merchant/partner organizations.
• Understand merchants/partners industries and payment processing requirements to tailor solutions.
• Identify new opportunities within existing accounts and develop growth strategies.
• Conduct regular business reviews with merchants/partners and present performance metrics.

Skills

Key Account Management

Relationship Management

Communication Skills

Negotiation

Presentation Skills

Payment Gateway Knowledge

Education

Master's degree

Job description

Location: Delhi, India; Gurugram, India; Mumbai, India

Department: Key Account

Experience: 2+ Years

Job Title: Key Account Manager

Job Level: Mid - Level

Report to: Assistant General Manager

Department: Acquiring Sales

Organization: Airpay Payment Services Pvt. Ltd (https://www.airpay.co.in/)

Location: Gurgaon

Job Summary

We are looking for a highly motivated and customer-focused Key Account Manager to join our team in the dynamic payment gateway industry. As a Key Account Manager, you will be responsible for managing and growing strategic merchants/partners relationships to drive revenue and ensure long-term success.

Key Responsibilities

• Serve as the primary point of contact for key merchants/partners, understanding their business needs and providing exceptional customer service.
• Build and maintain strong relationships with key stakeholders within merchant/partner organizations, including managers, decision-makers, and influencers.
• Develop a deep understanding of merchants/partners industries, business models, and payment processing requirements to provide tailored solutions.
• Identify new business opportunities within existing accounts and develop account growth strategies.
• Conduct regular business reviews with merchants/partners, present performance metrics, identifying areas for improvement, and proposing solutions to enhance their payment processing capabilities.
• Track and report on key account metrics, including revenue growth, customer satisfaction, and retention rates.
• Provide timely and accurate forecasts to KAM HEAD - MME, highlighting potential risks and opportunities.
• Participate in industry events, conferences, and networking activities to strengthen merchants/partners relationships and generate leads.

Required Qualifications

• Master's degree in business, Finance, Marketing, or a related field.

Skills and Experience

• Proven experience in Key Account or in a similar merchants/partners-facing role, preferably in the payment gateway or fintech industry.
• Strong track record of managing and growing strategic merchants/partners relationships, achieving revenue targets, and driving customer satisfaction.
• Excellent communication, negotiation, and presentation skills.
• Ability to understand complex merchants/partners requirements and translate them into effective solutions.
• Strong business acumen and understanding of the payment gateway industry, including industry trends, competitors, and regulatory landscape.
• Ability to collaborate and influence cross-functional teams to ensure merchants/partners success.

Travel Requirement

• Travel includes 60% Domestic Travel