Key Account Manager

Netcore; Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Great Place to Work

Growth & Learning

Open culture

Entrepreneurial mindset

Job summary

Netcore, a leading customer engagement platform headquartered in Mumbai, seeks an experienced KAM to lead West-region accounts. This role owns the full sales cycle, drives revenue growth, and builds strong CXO relationships across existing and new business.

You will deliver Marketing Automation, Email Marketing, Analytics, AI Personalization, and Mobility solutions while collaborating with cross-functional teams.

Qualifications

• 5-8 years of proven work experience in Key Account Management.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level.
• Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office, particularly MS Excel.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.

Responsibilities

• Revenue Ownership: Have complete ownership of the sales cycle, including managing and hitting aggressive targets for both existing accounts and new business acquisitions.
• Strategic Growth: Develop a strategic business expansion plan along with management to grow company business.
• Cross-sell & Up-sell: Identify and develop cross-selling and up-selling opportunities by strengthening customer relationships and establishing trust.
• Financial Acumen: Demonstrate a solid understanding of gross margins and contract negotiation to maximize profits.
• Relationship Management: Build and maintain strong, long-lasting client relationships and establish healthy connections with CXOs.
• Solution Delivery: Provide Marketing Automation, Email marketing, Analytics, AI Personalization, and Mobility solutions to clients from different verticals.
• Customer Success: Ensure 100% customer satisfaction and maximize retention.

Skills

Key Account Management

Stakeholder communication

Negotiation

Presentation

Verbal & written communication

Tools

Salesforce

Zoho CRM

HubSpot

MS Excel

Job description

KAM - West

5-8 yrs | Mumbai

What we look for?

• 5-8 years of proven work experience in Key Account Management.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level.
• Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office, particularly MS Excel.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.

What Impact you will create?

• Revenue Ownership: Have complete ownership of the sales cycle, including managing and hitting aggressive targets for both existing accounts and new business acquisitions.
• Strategic Growth: Develop a strategic business expansion plan along with management to grow company business.
• Cross-sell & Up-sell: Identify and develop cross-selling and up-selling opportunities by strengthening customer relationships and establishing trust.
• Financial Acumen: Demonstrate a solid understanding of gross margins and contract negotiation to maximize profits.
• Relationship Management: Build and maintain strong, long-lasting client relationships and establish healthy connections with CXOs.
• Solution Delivery: Provide Marketing Automation, Email marketing, Analytics, AI Personalization, and Mobility solutions to clients from different verticals.
• Customer Success: Ensure 100% customer satisfaction and maximize retention.

Why Netcore?

Netcore () is a leading comprehensive customer engagement platform that powers interactions between consumers and the brands they love. Headquartered in Mumbai, we have a global footprint in 20+ countries across the Americas, EMEA, and APAC. We are proud to be certified as a Great Place to Work for eight consecutive years.

Life @ Netcore: careers/

A career at Netcore is more than just a job — it’s an opportunity to shape the future.

What’s in it for you?

• Immense growth, continuous learning and connecting with the top-notch brands.
• Work with some of the most innovative brains.
• Opportunity to explore your entrepreneurial mindset.
• Open culture where your creative bug gets activated