Key Account Manager

ReckonHR Consulting; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

All the employee benefits

Job summary

ReckonHR Consulting is hiring a Customer-focused Key Account Manager in Hyderabad to manage corporate client relationships and drive satisfaction in workplace dining and cafeteria solutions. You will be the primary point of contact, coordinating with internal teams to ensure seamless service delivery.

The role requires 3+ years of experience in KAM or related fields, strong communication, and proficiency in Microsoft Office. Immediate joiners preferred in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent in Hotel/Hospitality or Business.
• 3+ years' relevant work experience.
• Fluency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Excellent written and verbal communication skills.

Responsibilities

• Act as the primary point of contact for assigned corporate clients.
• Build and maintain strong client relationships and stakeholder engagement.
• Manage client queries, concerns, and escalations in a timely manner.
• Coordinate with internal teams to ensure smooth service delivery and operational excellence.
• Understand client requirements and provide customized solutions.
• Conduct regular client reviews and ensure high levels of customer satisfaction.
• Identify opportunities for account growth and business expansion within existing accounts.
• Drive client retention through proactive relationship management.

Skills

Strong communication

Stakeholder management

Problem solving

Multitasking

Education

Bachelor's degree in Hotel/Hospitality/Business

Tools

Microsoft Office

Job description

Job Description

We are looking for a customer-focused Key Account Manager to manage corporate client relationships, ensure seamless service delivery, and drive customer satisfaction within workplace dining and cafeteria solutions environments.

Location: Hyderabad

Responsibilities

• Act as the primary point of contact for assigned corporate clients.
• Build and maintain strong client relationships and stakeholder engagement.
• Manage client queries, concerns, and escalations in a timely manner.
• Coordinate with internal teams to ensure smooth service delivery and operational excellence.
• Understand client requirements and provide customized solutions.
• Conduct regular client reviews and ensure high levels of customer satisfaction.
• Identify opportunities for account growth and business expansion within existing accounts.
• Drive client retention through proactive relationship management.

Desired profiles

• Graduate with experience in Key Account Management, Client Servicing, Customer Success, or Relationship Management.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in Corporate Food Services, Workplace Dining Solutions, Cafeteria Management, Hospitality, Aviation, or Facility Management preferred.
• Immediate joiners preferred.

Qualifications

• Bachelor's degree or equivalent experience Hotel/Hospitality/ in Business
• 3+ years' of relevant work experience
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Excellent written and verbal communication skills

About Company

A leading Food tech company manages the whole cafeteria experience for employees, and serves as a one-stop solution to the facilities and admin team. The company provides technology solutions for F&B management to institutions like Corporate, Educational Institutes, Tech Parks, Healthcare establishments etc. The company has revolutionised the institutional FoodTech space in India by digitalizing the corporate F&B operations and experience. The company has its presence in 36 cities and more than 1000 Cafeterias across India serving several marquee MNC clients.

Benefits

• All the employee benefits with great career.