Key Account Manager

CoreTek Labs; Hyderabad; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

CoreTek Labs in Hyderabad is seeking an experienced Account Manager with 5+ years of experience, ideally having managed the Mphasis account. You will strengthen client relationships, drive account growth, and identify new opportunities within the Mphasis portfolio.

The role requires strong stakeholder management, excellent communication, and a track record of revenue growth in technology services or IT consulting. Travel may be required to meet clients.

Qualifications

• 5+ years of experience in Account Management, Client Relationship Management, Sales, or Business Development.
• Prior experience managing the Mphasis account is highly preferred/mandatory.
• Strong understanding of Mphasis' business, stakeholders, and decision-making ecosystem.
• Proven track record of managing enterprise accounts and driving revenue growth.

Responsibilities

• Own and manage the Mphasis account, including client relationships, business development, and account strategy.
• Leverage knowledge and relationships within Mphasis to strengthen stakeholder engagement.
• Build and maintain relationships with key business and technology stakeholders.
• Identify opportunities by understanding client priorities, challenges, and initiatives.
• Drive account growth through cross-selling, up-selling, and new engagements.
• Manage sales pipeline, forecasts, proposals, and deal closures.
• Coordinate with delivery, presales, technology, and leadership teams for successful execution.
• Monitor client satisfaction, resolve escalations, and ensure long-term retention.
• Develop and execute strategic account plans aligned with objectives.
• Track revenue, margins, pipeline, and overall performance.
• Stay informed about Mphasis' strategy, technology initiatives, and market direction.

Skills

Account Management

Client Relationship Management

Sales

Business Development

Stakeholder Management

Job description

• Industry: IT Staffing / Workforce Solutions

Role Overview:

We are looking for an experienced Account Manager with 5+ years of experience, preferably someone who has previously managed the Mphasis account and has a strong understanding of the client, stakeholders, business environment, and engagement landscape.

The ideal candidate will be responsible for strengthening client relationships, driving account growth, managing ongoing engagements, and identifying new business opportunities within the Mphasis account.

• Own and manage the overall Mphasis account, including client relationships, business development, and account strategy.
• Leverage existing knowledge and relationships within Mphasis to strengthen stakeholder engagement.
• Build and maintain strong relationships with key business and technology stakeholders.
• Understand client priorities, challenges, and upcoming initiatives to identify opportunities.
• Drive account growth through cross-selling, up-selling, and new engagement opportunities.
• Manage the sales pipeline, forecasts, proposals, commercial discussions, and deal closures.
• Coordinate with delivery, presales, technology, and leadership teams to ensure successful execution.
• Monitor client satisfaction, resolve escalations, and ensure long-term account retention.
• Develop and execute strategic account plans aligned with business objectives.
• Track revenue, margins, pipeline, and overall account performance.
• Stay informed about Mphasis' business strategy, technology initiatives, and market direction.

Required Skills & Experience:

• 5+ years of experience in Account Management, Client Relationship Management, Sales, or Business Development.
• Prior experience managing the Mphasis account is highly preferred/mandatory.
• Strong understanding of Mphasis' business, key stakeholders, and decision-making ecosystem.
• Proven track record of managing enterprise accounts and driving revenue growth.
• Strong communication, negotiation, presentation, and stakeholder-management skills.
• Experience working with technology services, IT consulting, or digital transformation organizations.
• Ability to work effectively with senior client stakeholders and internal leadership.
• Willingness to travel as required for client meetings.

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