Key Account Manager

Integrated Brand Heuristics; Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Integrated Brand Heuristics (IBH) is a new age advertising, branding and marketing agency based in New Delhi. We are looking for an Account Manager to lead key client relationships, drive brand and marketing mandates, and manage a team of account management professionals.

The role requires 3+ years in account management or client servicing, with mandatory advertising agency experience. Fluency in English and Hindi is required to effectively communicate with clients and teams on-site in Delhi.

Qualifications

• 3+ years of experience in account management or client servicing in an advertising agency.
• MBA or PGDM in Marketing or related degree is preferred.
• English and Hindi fluency mandatory for effective client communication.

Responsibilities

• Own client relationships, leading communication to ensure strong service across key accounts.
• Translate business objectives into briefs, and ideate on integrated marketing solutions.
• Lead, mentor and guide the account management team towards effective and timely delivery.
• Oversee campaigns, timelines, deliverables and coordination across internal teams.
• Identify opportunities to strengthen client relationships, expand mandates and grow accounts.
• Own account revenue targets; drive billing opportunities to ensure consistent achievement of commercial goals.
• Identify and pursue new business opportunities, contribute to pitches and convert prospects into long-term clients.

Skills

Account Management

Client Servicing

Leadership

Communication

Strategic Thinking

Project Management

Business Development

Brand Marketing

Education

MBA/PGDM Marketing

BBA Marketing

BCom (Hons)

Job description

Location: FF 30-31, Omaxe Square, Jasola, South Delhi (On-site only)

Experience Required:3+ years

Working Days:Monday to Friday, full time

About Integrated Brand Heuristics

Integrated Brand Heuristics (IBH) is a new age advertising, branding and marketing agency based in New Delhi. We deliver bold ideas with strategic precision. Always youthfully dynamic, and always transformational!

Our leadership has 40+ years of experience with marquee brands in automotive, FMCG, consumer tech, energy and more. IBH is where creativity meets clarity and impactful execution.

Role Overview

We are looking for an Account Manager to lead key client relationships, drive brand and marketing mandates, and manage a team of account management professionals. The role requires a strong understanding of advertising, marketing and creative processes, along with the ability to lead both clients and internal teams.

Key Responsibilities

• Client Management: Own client relationships, leading communication to ensure strong service across key accounts.
• Strategic Thinking: Translate business objectives into clear briefs, and ideate on integrated marketing solutions.
• Team Leadership: Lead, mentor and guide the account management team towards effective and timely delivery.
• Project Management: Oversee campaigns, timelines, deliverables and coordination across internal teams.
• Account Growth: Identify opportunities to strengthen client relationships, expand mandates and grow accounts.
• Revenue Achievement: Own account revenue targets; drive billing opportunities to ensure consistent achievement of commercial goals.
• Business Development: Identify and pursue new business opportunities, contribute to pitches and convert prospects into long-term clients.

Who Should Apply

• 3+ years of experience in account management or client servicing in an advertising agency.
• Advertising agency experience is mandatory.
• Fluency in written and spoken English and Hindi is mandatory.
• Knowledge of any additional Indian language is an added advantage.
• Strong communication, problem solving and multi-tasking skills.
• Ability to lead teams, manage multiple accounts and work across strategy, creative and execution.
• Passion for brands, consumer behaviour and creative storytelling.
• Experience handling FMCG, automotive, energy or similar sector clients is a strong advantage.

Educational Qualifications

• MBA or PGDM in Marketing
• BBA, with specialisation in Marketing - With a minimum of 1 to 2 years of relevant agency experience.
• BCom (Hons) - With a minimum of 1 to 2 years of relevant agency experience.

Why Join IBH

• Work with well-known brands and integrated marketing mandates.
• A young and dynamic culture that rewards initiative and fresh thinking.
• Opportunities to learn from experienced industry leaders.
• A place for ambitious talent to grow and make a strong impact.
• Direct mentorship from experienced account management leaders.