Key Account Manager

Parle Agro Pvt Ltd; Delhi; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Parle Agro Private Limited in Delhi seeks a dynamic professional to lead and manage key accounts in the HoReCa and Institutional segments. You will develop tailored solutions, build strong client relationships, and coordinate with marketing, supply chain, and product development to ensure timely delivery of products.

The role requires strategic thinking, a track record of hitting sales targets, strong negotiation skills, and the ability to mentor junior staff.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Food Technology, or related field.
• MBA preferred.
• 5-7 years of experience in key account management within food production or FMCG, HoReCa or Institutional clients.
• Strong negotiation, communication, and interpersonal skills.
• Proficiency in CRM software and MS Office; data-driven decision making.

Responsibilities

• Develop and execute strategic account plans to achieve sales targets and maximize revenue within HoReCa and Institutional segments.
• Build and maintain strong, long-lasting client relationships by understanding their needs and providing customized product solutions.
• Collaborate with marketing, supply chain, and product development teams to ensure seamless delivery and availability of products to key accounts.
• Conduct regular business reviews with clients to assess satisfaction, identify growth opportunities, and address issues proactively.
• Analyze market trends, competitor activities, and customer feedback to inform sales strategies and product positioning.
• Negotiate contracts, pricing, and terms with key accounts to secure profitable and sustainable business agreements.
• Lead cross-functional coordination to support promotional activities, product launches, and customer engagement initiatives.
• Monitor account performance metrics and prepare detailed reports for senior management to track progress and inform decision-making.
• Train and mentor junior sales staff to enhance team capabilities and ensure alignment with company objectives.
• Ensure compliance with company policies, industry regulations, and ethical standards in all account management activities.

Skills

Strategic Account Management

Client Relationship Building

Market Analysis

Cross-functional Team Collaboration

Contract Management

Customer Needs Assessment

Product Knowledge in Food Production

CRM Software Proficiency

Data-driven Decision Making

Presentation and Communication Skills

Leadership and Mentoring

Education

Bachelor’s degree in Business Administration, Marketing, Food Technology, or related field

MBA preferred

Tools

CRM Software

MS Office

Job description

Job Brief:

We are seeking a dynamic and experienced professional to lead and manage key accounts within the Institutional and HoReCa (Hotel, Restaurant, and Café) segment at Parle Agro Private Limited. This role demands a strategic thinker with a deep understanding of the food production industry and the ability to build and sustain strong relationships with major clients. The ideal candidate will drive sales growth, develop tailored solutions for clients, and collaborate closely with cross-functional teams to ensure the delivery of high-quality products and services. This position plays a critical role in expanding our market presence and enhancing customer satisfaction in a competitive landscape.

Responsibilities:

• Develop and execute strategic account plans to achieve sales targets and maximize revenue within the HoReCa and Institutional segments.
• Build and maintain strong, long-lasting client relationships by understanding their needs and providing customized product solutions.
• Collaborate with marketing, supply chain, and product development teams to ensure seamless delivery and availability of products to key accounts.
• Conduct regular business reviews with clients to assess satisfaction, identify growth opportunities, and address any issues proactively.
• Analyze market trends, competitor activities, and customer feedback to inform sales strategies and product positioning.
• Negotiate contracts, pricing, and terms with key accounts to secure profitable and sustainable business agreements.
• Lead cross-functional coordination to support promotional activities, product launches, and customer engagement initiatives.
• Monitor account performance metrics and prepare detailed reports for senior management to track progress and inform decision-making.
• Train and mentor junior sales staff to enhance team capabilities and ensure alignment with company objectives.
• Ensure compliance with company policies, industry regulations, and ethical standards in all account management activities.

Skill:

• Strategic Account Management
• Client Relationship Building
• Market Analysis
• Cross-functional Team Collaboration
• Contract Management
• Customer Needs Assessment
• Product Knowledge in Food Production
• CRM Software Proficiency
• Data-driven Decision Making
• Presentation and Communication Skills
• Leadership and Mentoring

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Food Technology, or a related field; MBA preferred.
• Minimum of 5-7 years of experience in key account management within the food production or FMCG industry, specifically handling HoReCa or Institutional clients.
• Proven track record of achieving sales targets and managing large-scale accounts in a competitive market.
• Strong understanding of the HoReCa sector dynamics and customer requirements.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in CRM software and MS Office suite.
• Ability to analyze data and market trends to develop actionable insights.