Role Purpose
The Key Account Manager (KAM) is responsible for building and growingstrategic relationships with Thermax's key customers by driving long-termbusiness partnerships. The role combines strategic account management,consultative selling, energy transition advisory, and cross-functionalcollaboration to position Thermax as a trusted partner in customers' growth,decarbonization, and sustainability journey.
For Industrial Products Business (IPB), this initiative will playa key role in helping us:
- Manage customer relationships across the entire pre and post order value chain
- Create strong alignment and collaboration across business
- Improve responsiveness and enable faster, better-informed decision making
- Revive and strengthen inactive customer relationships
- Effectively manage complex multi SBU customer engagements
- Drive focused growth in strategic and high value accounts
Key Responsibilities
1. Strategic Account Management
- Developand execute long-term account strategies aligned with customer businesspriorities.
- Buildstrong relationships across business, technical, procurement, operations,and leadership teams.
- Driveexecutive engagement and strengthen Thermax's strategic positioning.
2. Business Growth & Energy Transition
- Identifynew business opportunities through account planning and white-spacemapping.
- Leadcustomer discussions on decarbonization, energy efficiency, andsustainable solutions.
- PositionThermax's integrated portfolio to address evolving customer needs.
3. Integrated Solution Selling
- Collaborateacross Business Units to develop end-to-end customer solutions under the"One Thermax" approach.
- Aligntechnical, commercial, and delivery teams to ensure seamless proposaldevelopment and execution.
- Drivesolution-based selling to maximize customer value.
4. Deal & Project Management
- Leadopportunity qualification, proposal strategy, commercial negotiations, andcontract closure.
- Monitorproject execution, customer satisfaction, and risk mitigation throughoutthe project lifecycle.
- Driveaftermarket opportunities, including services, AMCs, digital solutions,and lifecycle support.
5. Customer Insights & Innovation
- CaptureVoice of Customer insights and identify emerging industry trends.
- Collaboratewith internal teams to drive product improvements, innovation, andcustomized solutions.
- Sharemarket intelligence and competitive insights to support business strategy.
- StrategicAccount Management
- Consultative& Solution Selling
- ExecutiveStakeholder Management
- Commercial& Technical Acumen
- EnergyTransition & Sustainability
- Cross-functionalLeadership
- BusinessDevelopment & Negotiation
- CustomerLifecycle Management
- Application knowledge in Food and Beverage, Pharma and Chemical Sectors will be an added advantage
Job Snapshot
Updated Date
16-10-2026
Job ID
JCN9556