Key Account Manager

Reach; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Reach is seeking a mid-level Key Account Manager to drive MVNO/MVNE and MNO ecosystem partnerships in a fast-paced telecom software setting. You will manage client relationships, oversee platform adoption, and contribute to product roadmaps based on client feedback and market needs.

The role emphasizes AI-enabled operations, SaaS platform management, and cross-functional collaboration across global teams. Relevant telecom experience and strong stakeholder management are essential.

Qualifications

• MBA from a top-tier business school with strong analytical skills.
• 4–5 years in telecom operations, mobile technology, or MVNO/MVNE roles.
• Deep understanding of MVNO/MVNE, telecom platforms, and billing systems.
• Hands-on experience with implementing AI tools for operations and analytics.
• Proven track record managing telecom projects and launches.

Responsibilities

• Serve as the primary contact for MVNO/MVNO accounts and manage executive relationships.
• Lead product demonstrations for onboarding and engagements with brands.
• Develop account plans with objectives, strategies, and metrics.
• Analyse market trends and client business models to inform strategy.
• Drive platform adoption, subscriber onboarding, and cross-sell opportunities.

Skills

MVNO/MVNE Operations

MNO Partnership Management

SaaS Platform Management

CRM & Subscriber Management

AI Analytics & Automation

Education

MBA (full-time) from IIM/ISB

Telecom domain knowledge

Tools

Jira

Asana

MS Project

Job description

Reach is at the forefront of mobile and broadband innovation, offering modern connectivity services through APIs, automation, and modular solutions. We enable businesses like ISPs, MVNOs, employers, and startups to launch, manage, and scale connectivity services without the complexities of traditional telecom systems. Based on a flexible and scalable infrastructure, Reach supports branded mobile, fixed wireless, IoT, and internet services, driving new revenue streams and customer loyalty while future-proofing businesses.

Website: reachplatform.com

Position Overview

Experience: 4-8 Years

Industry: Telecommunications & Mobile Technology

Join our innovative telecom-focused organization as a Key Account Manager and drive operational excellence across MVNO, MVNE, and MNO ecosystems. This mid-level opportunity is designed for seasoned telecommunications professionals with deep expertise in:

• MVNO/MVNE Operations & Strategy
• MNO Partnership Management
• SaaS Platform Management & Implementation
• CRM & Subscriber Management
• Mobile Technology & Digital Transformation
• AI-Powered Analytics & Automation

The ideal candidate will have hands-on experience in the mobile virtual network ecosystem, telecom platform management, and MVNO/MVNE service delivery while thriving in a fast-paced telecommunications software environment with AI-driven operational excellence.

Key Responsibilities

MVNO/MNO Account Management

• Serve as the primary point of contact for assigned client accounts in the MVNO ecosystem
• Participate in product presentations for brand onboarding and engagements
• Build and maintain strong, long-term relationships with key stakeholders at client organizations
• Conduct regular business reviews and strategic planning sessions with clients
• Engage directly with clients for requirements gathering, updates, and escalations
• Ensure seamless communication across time zones and teams
• Develop comprehensive account plans with clear objectives, strategies, and success metrics
• Analyse market trends, competitive landscape, and client business models
• Prepare and present executive-level reports on account performance and market insights
• Contribute to product roadmap discussions based on client feedback and market requirements

Account Growth

• Drive account expansion through upselling and cross-selling of platform features and services
• Develop and execute account-specific growth strategies aligned with client business objectives
• Monitor account health metrics and implement retention strategies to minimize churn
• Collaborate with sales team to identify and pursue new opportunities within existing accounts
• Ensure successful platform adoption and subscriber onboarding
• Monitor KPIs, account health, and risk metrics
• Support contract renewals, growth strategies, and stakeholder coordination

Operations

• Monitor billing accuracy, platform uptime, and telecom SLAs with the help of team
• Own operational workflows for assigned accounts, including documentation, reporting, and continuous improvement
• Monitor telecom KPIs, billing performance metrics, and subscriber analytics
• Lead cross-functional telecom initiatives to streamline BSS/OSS workflows
• Ensure telecom regulatory compliance and GSMA standards adherence
• Manage platform resource allocation and capacity planning across mobile services
• Drive AI digital transformation initiatives in telecommunications operations
• Drive automation and process optimization using AI-powered tools and analytics
• Use AI-generated reports and insights to support planning, performance reviews, and process improvements

Program Management

• Oversee project delivery from MVNO concept to launch
• Develop product implementation timelines and budgets
• Coordinate platform integration projects with brands, third-party and MNO partners
• Implement project management best practices and ITIL methodologies
• Coordinate telecom integrations, billing configurations, and subscriber management

Required Qualifications

Education & Telecom Experience

• MBA (full-time) from IIM/ISB, or equivalent top-tier business school
• Strong academic record with demonstrated analytical and strategic thinking capabilities
• 4–5 years in telecom operations, mobile technology, or MVNO/MVNE roles
• Deep understanding of mobile virtual networks, telecom platforms, billing systems
• Hands-on experience with implementing AI tools for operations and business analytics
• Proven track record managing telecom projects and mobile service launches

Skills & AI-Enabled Telecom Systems

• Proficiency in telecom project management tools (Jira, Asana, Microsoft Project)
• Advanced telecom analytics and AI-powered data analysis capabilities
• Telecom Billing Systems: BSS/OSS platforms, revenue assurance, subscriber billing
• AI-Enhanced CRM: Customer lifecycle management, predictive subscriber analytics, automated customer operations
• SaaS Platform Management: Cloud telecom solutions, API integrations, mobile platform implementations
• Mobile Analytics Platforms: AI-powered BI tools, predictive analytics platforms, automated reporting systems
• Knowledge of Lean/Six Sigma and AI-driven process optimization

Core Telecom & AI Competencies

• Mobile Technology Expertise: MVNO/MVNE business models, MNO ecosystems, mobile industry dynamics
• Telecom Technical Acumen: Mobile platforms, billing infrastructure, telecom APIs
• Regulatory Knowledge: Telecom compliance, TRAI regulations, GSMA standards, AI governance
• Mobile Customer Experience: AI-powered subscriber journey optimization, intelligent customer service
• Platform Operations: Understanding of AI-enabled mobile platforms and automated telecom operations
• Strong telecom stakeholder management and mobile operator relations
• Digital & AI Transformation: Experience with telecom modernization, cloud migration, and AI implementation
• Excellent data-driven presentation skills for technical and business audiences

Preferred Qualifications

Certifications & Advanced Experience

• PMP, Lean Six Sigma, or ITIL certification
• MVNO/MVNE Expertise: Mobile virtual network launches, MVNE platform management
• Cloud Telecom: AWS/Azure telecom solutions, cloud-native platforms
• Revenue Management: Telecom P&L responsibility, AI-driven mobile service monetization
• Change Management: Telecom transformation projects, AI implementation, platform modernization
• API & Integration: Telecom APIs, mobile service integrations, microservices architecture
• International Experience: Global roaming, cross-border mobile services
• Emerging Technologies: IoT connectivity, AI-powered mobile applications, intelligent automation