Key Account Manager

Suzlon Group; Ahmedabad District; Presencial; INR 600 000 - 900 000; Tempo integral

Resumo da oferta

Suzlon Group seeks a proactive service coordinator to resolve customer issues, coordinate with internal teams, and support O&M agreements. The role includes leading meetings, conducting site visits, and ensuring timely invoicing and documentation maintenance.

Ideal candidates will have strong communication skills, CRM experience, and attention to detail in a fast‑paced energy services environment. Gujarat location with on‑site responsibilities.

Qualificações

• Strong communication, customer service, and problem-solving skills.
• Knowledge of O&M processes and/or energy systems (preferred).
• Experience with CRM systems, invoicing, and contract management.
• Strong organizational skills and attention to detail.

Responsabilidades

• Resolve customer issues and coordinate with internal teams for timely solutions.
• Lead customer meetings to address grievances and provide performance updates.
• Conduct regular site visits to monitor service quality and build relationships.
• Respond promptly to customer requests and inquiries.
• Communicate key updates on policies, generation data, and any service stoppages.
• Ensure timely execution and renewal of O&M agreements before expiration.
• Issue invoices to customers and follow up on payments to ensure timely collection.
• Collect and manage required statutory documents (e.g., TDS and WCT certificates) from customers.
• Educate customers on using CRM portals for service management and support.

Conhecimentos

Communication

Customer Service

Problem Solving

CRM Systems

Contract Management

Energy Systems

Ferramentas

CRM Systems

Descrição da oferta de emprego

Resolve customer issues and coordinate with internal teams for timely solutions.

Lead customer meetings to address grievances and provide performance updates.

Conduct regular site visits to monitor service quality and build relationships.

2.Communication:

Respond promptly to customer requests and inquiries.

Communicate key updates on policies, generation data, and any service stoppages.

3.O&M Agreement Execution:

Ensure timely execution and renewal of O&M agreements before expiration.

4.Payment Collection:

Issue invoices to customers and follow up on payments to ensure timely collection.

5.Statutory Certificates:

Collect and manage required statutory documents (e.g., TDS and WCT certificates) from customers.

6.Customer Training:

Educate customers on using CRM portals for service management and support.

Skills & Qualifications:

• Strong communication, customer service, and problem-solving skills.
• Knowledge of O&M processes and/or energy systems (preferred).
• Experience with CRM systems, invoicing, and contract management.
• Strong organizational skills and attention to detail.