Key Account Associate

CureMeAbroad; Pune District; On-site; INR 350,000 - 700,000; Full time

Job summary

CureMeAbroad is hiring a Business Development Associate to turn patient interest into confirmed bookings. You will join tele-consultations, understand medical needs, and present suitable treatment packages with clarity and confidence.

You will follow up to ensure the patient reaches a decision and maintain exceptional service at every step. You will collaborate with patient coordination, partnerships and medical teams to ensure promises are delivered, while maintaining accurate CRM records and

Qualifications

• Minimum 1 year of experience in sales or similar closure-focused role.
• Excellent spoken and written English.
• Strong communication and negotiation skills.
• Empathy and listening to patients' needs.
• Discipline in follow-ups and ownership of pipeline.
• Comfortable working with CRM tools and tracking numbers.
• Willing to work night shifts as required.

Responsibilities

• Attend tele-consultations with patients and doctors and understand medical needs and timelines.
• Pitch treatment options, packages and offers clearly and persuasively.
• Handle questions and objections with empathy to guide patients to decisions.
• Follow up with patients after consultations by call, email and chat until booking is closed.
• Maintain accurate records of conversations, follow-ups and outcomes in CRM.
• Collaborate with patient coordination, partnerships and medical teams to deliver promises.
• Protect quality at every touchpoint with timely responses and professional communication.
• Meet and exceed monthly closure and conversion targets.

Skills

English communication

Negotiation

Sales experience

Customer service

Target-driven

Tools

CRM software

Job description

As a Business Development Associate, you are the person who turns a patient’s interest into a confirmed booking. You will sit in on tele-consultations between patients and doctors, understand what the patient needs, and present the right treatment offer and package with clarity and confidence. You will then follow up with the patient until they reach a decision, and make sure the experience stays excellent at every step.

What You Will Do:

• Attend tele-consultations with patients and doctors, and listen closely to the patient’s medical needs, concerns, budget and timelines
• Pitch treatment options, packages and offers to patients in a clear, honest and persuasive way
• Handle questions and objections with empathy, and guide patients towards a confident decision
• Follow up with patients after consultations by call, email and chat until the booking is closed
• Maintain accurate records of every conversation, follow-up and outcome in our CRM
• Work closely with the patient coordination, partnerships and medical teams to make sure promises made in the pitch are delivered
• Protect quality at every touchpoint: accurate information, professional communication, timely responses and a smooth patient experience
• Meet and exceed monthly closure and conversion targets

What We Are Looking For:

• Minimum 1 year of experience in sales, business development, inside sales, patient or customer conversion, or a similar closure-focused role.
• Outstanding spoken and written English. You should be articulate, polished and confident on a live call with an international patient.
• Strong communication, persuasion and negotiation skills, with the ability to build trust quickly
• Good listening skills and genuine empathy, since our patients are often making important health decisions.
• Discipline in follow-ups, with strong ownership of your pipeline and attention to detail
• Comfortable working with CRM tools and tracking your own numbers.
• Open to working night shifts. Shifts may be day or night depending on business needs and the markets we serve, and the allocation will be shared with you.
• Target-driven, reliable and quality-conscious

Good to Have:

Experience in healthcare, medical tourism, wellness, travel or other high-consideration sales

Experience working with international customers, especially in the US, UK, Australia.

Why Join CureMeAbroad:

Global medical tourism platform connecting patients from the US, UK, Germany, and Australia with verified hospitals and surgeons across India, Turkey, Thailand, Mexico, and Spain. Fast-scaling brand, high-ownership role, direct access to the founding team on live deals and real growth targets.