Solutions Consultant- Sales (12AM-9AM- WFO)

ConsultBae India Pvt. Ltd.; Mumbai; On-site; INR 550,000 - 850,000; Full time

Job summary

ConsultBae India Pvt. Ltd. in Pune, on-site, seeks a Solutions Consultant to guide patients through the pre-consult journey. You will qualify leads, research options across 350+ partners, and coordinate initial doctor consultations with our network.

The role emphasizes clear communication, empathy, and precision in handling medical information, budgets, and timelines, while supporting a luxury service experience for US and international clients.

Qualifications

• 2+ years in customer-facing roles with US or international clients.
• Experience in luxury or premium service environments.
• Ability to quickly understand medical/clinical information.
• Strong conversational skills to build rapport over chat and calls.
• Detail-oriented with thorough follow-up.
• Comfort with ambiguity and solving new questions.
• Ability to explain complex ideas simply.
• Comfortable with data and tracking metrics.
• Timezone flexibility to support US/UK/Australia/Europe.

Responsibilities

• Qualify leads via chat/WhatsApp and capture medical history, budget, and timeline.
• Research hospitals and surgeons to match patients with providers.
• Coordinate doctor consultations and prep patients for conversations.
• Explain medical and logistical info clearly to patients.
• Track qualification metrics and contribute to process improvements.

Skills

US/Intl clients

Luxury service

Medical concepts

Communication

Attention to detail

Data-driven

Timezone flexibility

Job description

Role: Solutions Consultant Location: Pune (On Site) Time: Night Shift (12am to 9am)

Role Overview

As a Solutions Consultant, you're the first trusted voice in the patient journey. You qualify leads, understand their medical needs, research the right hospitals and surgeons across our 350+ partner network, and line up treatment consultations (TCs) with the best fit. You're not just gathering information, you're building confidence and trust. Your core mission: Move qualified leads from "exploring" to "ready for conversation with a doctor".

What You'll Actually Do (Day-to-Day)

Lead Qualification & Intake

• Jump into WhatsApp/chat and understand what patients actually need (their medical history, budget, timeline, fears, priorities)
• Use our AI tools and clinical database to assess case viability
• Identify red flags early (cases we shouldn't pursue) and handle with care and clarity
• Navigate objections and build rapport especially with US and international clients who may be skeptical about offshore care

Research & Treatment Planning

• Dig into our hospital + surgeon database to match patients with the right providers
• Review credentials, outcomes, specializations, pricing models
• Build personalized treatment + cost scenarios so patients understand options
• Present luxury-level service mentality in every interaction (these clients expect excellence)

TC Coordination

• Line up doctor consultations with partner hospitals
• Prepare patients for conversations (what to expect, what to ask, what docs need to know)
• Manage timezones, language preferences, documentation flows
• Handoff to Account Success Lead with everything organized and relationship warm

Patient Communication

Own the entire pre-sales conversation across channels (chat, WhatsApp, email, calls). Explain complex medical + logistical info in a way that feels approachable, not intimidating. Address objections, manage expectations, build trust. Make small talk feel natural; these conversations aren't transactional, they're relationship-building. Keep detailed notes so handoff is seamless.

Analytics & Optimization

• Track your qualification rates, TC conversion, average time-to-TC
• Spot patterns (which hospitals convert best, which procedures have questions)
• Help the team refine processes based on what you're learning

What We're Looking For

Required:

• 2+ years in customer-facing roles with US or international clients (sales, customer success, patient advocacy, support something where you own the relationship)
• Experience with luxury or premium service environments (high-net-worth clients, exclusive services, concierge roles) this is how we position ourselves
• Ability to understand medical/clinical info quickly (you don't need an MD, but you need to learn fast)
• Natural conversationalist you can make small talk feel genuine, build rapport over chat/call, make people feel heard
• Obsessive about detail and follow-up (patients' lives depend on this)
• Comfortable with ambiguity you'll often be finding answers to questions you've never seen before
• Ability to communicate complex ideas simply (your mom should understand your explanations)
• Comfortable with data and tracking your own metrics
• Timezone flexibility (we serve US, UK, Australia, Germany primarily)

Nice to Have:

• Medical tourism, healthcare, or international patient experience
• Exposure to healthcare systems or medical procedures
• Fluency in languages beyond English (German, Spanish, Turkish especially helpful)
• Founder mentality you don't wait to be told what to do, you find what needs doing
• Experience explaining medical/financial concepts to skeptical audiences