Business Operations Manager

DealHub Ltd.; Pune District; On-site; INR 4,000,000 - 8,500,000; Full time

Job summary

CureMeAbroad is seeking a founder-style leader to own the P&L of our international patient services. You will manage revenue, margins, and budgeting with the founding team, turning numbers into strategic bets across specialties, hospitals, and markets.

You'll drive pricing design, cost control, and growth experiments, collaborating with partnerships, finance, and operations to improve unit economics and scale the business globally across time zones.

Qualifications

• 4-6 years of total experience, with 2+ years owning or closely managing a P&L, business unit, or budget.
• 3+ years of full-time experience in a startup or scale-up.
• Entrepreneurial track record: built something from scratch, launched a new line of business, or co-founded a venture.
• Strong command of unit economics, margins, and forecasting, and comfort building models in Excel or Sheets.
• Ability to negotiate and structure commercial terms with external partners.
• Clear communication and comfort working with clinical, ops, finance, and partnership stakeholders across time zones.

Responsibilities

• Own the P&L for patient services: revenue, gross and contribution margin, budgeting, and forecasting.
• Track unit economics by specialty, hospital, and source market, and turn them into decisions on pricing, packages, and cost control.
• Identify and test new growth bets, such as new specialties, packages, or source markets, and build the business case for the ones worth scaling.
• Work with the partnerships team on hospital commercial terms: rate cards, volume commitments, and quality-linked pricing.
• Work with finance on budgets, cost estimates, and monthly reporting.
• Drive patient operations and customer success outcomes (turnaround times, retention, referrals, patient satisfaction) through the ops and CS team, and stay accountable for their impact on margin.

Skills

P&L ownership

Startup experience

Unit economics

Financial forecasting

Excel/Sheets modeling

Negotiation

Cross-functional communication

Job description

About the role:

Run our international patient business at CureMeAbroad as if it were your own company. You'll own the P&L end-to-end, know the revenue, margin, and unit economics of every specialty, hospital, and source market, and act on those numbers through pricing, package design, and cost control. You'll work directly with the founding team as a thought partner on where the business goes next. This is a founder-style, business-owner role, not a process-management role.

What you'll do:

Own the P&L for patient services: revenue, gross and contribution margin, budgeting, and forecasting.

Track unit economics by specialty, hospital, and source market, and turn them into decisions on pricing, packages, and cost control.

Identify and test new growth bets, such as new specialties, packages, or source markets, and build the business case for the ones worth scaling.

Work with the partnerships team on hospital commercial terms: rate cards, volume commitments, and quality-linked pricing.

Work with finance on budgets, cost estimates, and monthly reporting.

Drive patient operations and customer success outcomes (turnaround times, retention, referrals, patient satisfaction) through the ops and CS team, and stay accountable for their impact on margin.

Flag and escape critical and high-risk cases to the founders.

Build dashboards and a regular business review that show where we make and lose money, and bring recommendations, not just reports, to the founding team.

What you'll bring (must-have)

4-6 years of total experience, with 2+ years owning or closely managing a P&L, business unit, or budget.

3+ years of full-time experience in a startup or scale-up. This is mandatory: you're comfortable with ambiguity, thin processes, and wearing multiple hats.

An entrepreneurial track record: you've built something from scratch, launched a new line of business, or founded or co-founded a venture.

Strong command of unit economics, margins, and forecasting, and comfort building models in Excel or Sheets.

Ability to negotiate and structure commercial terms with external partners.

Clear communication and comfort working with clinical, ops, finance, and partnership stakeholders across time zones.

Good to have:

Background in strategy, consulting, business-unit management, or finance business partnering.

Experience in healthcare, medical travel, hospitality, or another high-touch service business.

About CureMeAbroad:

CureMeAbroad is a global medical tourism technology platform helping patients from high-cost markets such as the US, UK, Germany, and Australia discover, compare, and connect with verified hospitals and surgeons across India, Turkey, Thailand, Mexico, and Spain. Join a fast-growing, global healthcare technology company and work closely with the founding team to build scalable people practices, strengthen organisational culture, and support business growth.