Qynx Soundbox Customer Support

Network People Services Technologies Ltd.; Mumbai; On-site; INR 200,000 - 300,000; Full time

Job summary

Network People Services Technologies Ltd. is seeking an entry‑level Customer Support executive to provide end‑to‑end assistance for Qynx Soundbox merchants.

You will handle inquiries, resolve service requests, and coordinate with internal teams to ensure timely issue resolution while maintaining high satisfaction. The ideal candidate will have a Bachelor's degree, 0–1 year of experience, and strong communication skills in English and Hindi.

Qualifications

• Excellent verbal and written communication in English, Hindi, and local language.
• Strong customer service orientation and ability to handle complaints professionally.
• Good interpersonal and stakeholder coordination skills.
• Basic MS Excel and Word proficiency.

Responsibilities

• Handle customer, merchant, and branch complaints via calls, email, and other channels.
• Resolve queries and service requests within defined SLAs.
• Coordinate with technical, operations, and support teams to close escalated cases.
• Communicate status and resolution with branches, merchants, and internal stakeholders.
• Record and track customer interactions and service requests in designated systems.

Skills

Verbal and written English/Hindi

Customer service orientation

Interpersonal coordination

Multitasking

Problem solving

Active listening

Empathy

Detail orientation

Self-motivation

Education

Bachelor's degree in any discipline

Tools

Microsoft Excel

Microsoft Word

Job description

India has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow.

We are determined to contribute immensely to nation’s growth story with our vision "to provide digital technology across financial value chain" and our mission to create leadership position in digital payment space.

Founded in 2013, NPST is a leading fintech firm in India, part of the Make in India initiative and listed on BSE and National Stock Exchange. We specialize in Digital Payments operating as Technology Service Provider to Regulated entities and providing Payment Platform to Industry - empowered by payment processing engine, Financial Super app, Risk Intelligence engine and digital merchant solution.

While we drive 3% of global digital transaction volume for over 100+ clients, we aim to increase our market share by 5X in next five years through innovation and industry first initiatives.

What will you do

The ideal candidate will be responsible for providing end-to-end customer support for Qynx Soundbox merchants by handling service requests, resolving customer queries, and coordinating with internal teams to ensure timely issue resolution. You will deliver a seamless customer experience while adhering to defined service levels and maintaining high customer satisfaction.

Job Responsibilities:

• Handle customer, merchant, and branch complaints received through calls, emails, and other communication channels.
• Resolve customer queries and service requests within the defined Service Level Agreements (SLAs).
• Coordinate with technical, operations, and support teams to ensure timely closure of escalated cases.
• Communicate effectively with branches, merchants, and internal stakeholders regarding complaint status and resolution.
• Record, track, and update customer complaints and service requests in the designated systems.
• Assist customers with product‑related queries, order status, installation updates, and account‑related concerns.
• Monitor pending cases and proactively follow up to ensure timely resolution.
• Maintain accurate records of customer interactions, complaint logs, and service reports.
• Escalate unresolved or critical issues to the appropriate teams while ensuring regular customer updates.
• Adhere to customer service standards, internal processes, and quality guidelines.
• Contribute to improving customer satisfaction by providing courteous, empathetic, and solution‑oriented support.

What are we looking for:

• Excellent verbal and written communication skills in English, Hindi, and the local regional language.
• Strong customer service orientation with the ability to handle customer complaints professionally.
• Good interpersonal and stakeholder coordination skills.
• Basic knowledge of Microsoft Excel and Microsoft Word.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Strong problem‑solving, listening, and analytical skills.
• Ability to remain calm and empathetic while handling customer escalations.
• Detail‑oriented with good organizational and time‑management skills.
• Self‑motivated with a collaborative approach and willingness to learn.

Education Qualification - Bachelor's degree in any discipline.

Total Experience: 0-1 year

Industry - Technology /Fintech/Digital Payments/BFSI

Work arrangement - 5 days working from office

What do we offer:

• An organization where we strongly believe in one organization, one goal.
• A fun workplace which compels us to challenge industry leaders and ourselves.
• Benefits that resonate 'We Care', building meaningful impact in society.
• Opportunity to shape the future of digital payment technologies and room to where go beyond traditionally designed principles of digital payments.
• An environment of challenging the status quo and existing industry payment principles and being a trend setter in bringing in future