Team Lead Operation

Network People Services Technologies Ltd.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Collaborative work environment

Fun workplace culture

Employee benefits

Job summary

NPSTX, a fintech company based in Mumbai, is seeking an experienced Operations Manager. The role involves overseeing daily operational activities, ensuring smooth payment processing, and driving efficiency through automation. Ideal candidates will have 6-8 years of experience in fintech or banking, with in-depth knowledge of payment systems and regulatory compliance. NPSTX offers a collaborative and dynamic workplace with multiple benefits, aiming to deliver innovative solutions in the digital payment landscape.

Qualifications

• 6-8 years of experience in fintech or banking operations.
• In-depth knowledge of payment systems including UPI and card networks.
• Proficient in tools for reporting and customer service.

Responsibilities

• Lead end-to-end operations including payment processing and customer service.
• Collaborate with product and tech teams to improve outcomes.
• Monitor key metrics and report on performance.

Skills

Payment systems knowledge

Regulatory compliance (KYC, AML)

Analytical mindset

Proficient in Excel

Communication skills

Detail-oriented

Ability to collaborate

Education

Any Graduate

Tools

Excel

MIS reporting systems

Ticketing systems (e.g., Freshdesk, Zendesk)

CRM

Job description

NPST is a fintech company bridging banking and fintech with its technology and payment solutions for the BFSI industry. As a Technology Service Provider (TSP) and Third-Party Aggregator Provider (TPAP), we serve banks, merchant aggregators, merchants, and consumers. Listed on the NSE Emerge platform in August 2021 with a market cap of ₹2000 Cr (as of Mar 24), NPST is an NPCI-approved Merchant Payment Service Provider, acquiring merchants and facilitating payments. We have a strong client base, including 10 banks and 30+ PAPG and merchants.

TimePay, a subsidiary of NPST, is an NPCI-approved TPAP (Third Party Application Provider) offering UPI payment services. With a strong vision and growth strategy, TimePay aims to become one of the top five payment applications in India. Our mission is to acquire users across all the demography and empower every Indian with innovative, user-friendly digital payment solutions and banking services.

Payment ecosystem being disruptive, we still have several challenging cases which needs innovation at core to build future of Payments. At TimePay, we believe in solving use cases, build futuristic ecosystem and contribute to India’s digital payment growth story by building disruptive payment process and technology for greater good of our users. TimePay contributes to NPST’s vision of ‘Providing digital technology across financial value chain’ by bringing last mile reach in payment ecosystem.

What will you do

An ideal candidate will be responsible for overseeing the company’s day-to-day operational activities, ensuring smooth service delivery, managing cross-functional workflows, and driving efficiency through automation and best practices.

Job responsibilities

• Lead and manage end-to-end operations, including payment processing, settlements, reconciliations, customer service, KYC/AML compliance operations, and vendor coordination.
• Build, implement, and optimize scalable SOPs for operational efficiency and accuracy.
• Drive digital transformation initiatives to automate workflows and reduce manual dependencies.
• Collaborate with product, tech, compliance, and customer support teams to improve operational outcomes and reduce friction.
• Monitor key metrics (TAT, SLA, error rates, etc.) and report on operational performance with actionable insights.
• Identify process bottlenecks, compliance gaps, or risk areas and proactively address them.
• Ensure adherence to all regulatory guidelines from RBI, NPCI, SEBI, etc., relevant to financial operations.
• Manage and mentor a team of operations executives, team leads, and analysts.
• Support business continuity planning and crisis management.

What are we looking for

• In-depth knowledge of payment systems, UPI, NEFT, IMPS, card networks, and digital banking workflows.
• Familiarity with regulatory requirements around KYC, AML, and data security.
• Strong analytical mindset with proven experience in process improvement and automation.
• Proficient in tools like Excel, MIS reporting systems, ticketing systems (e.g., Freshdesk, Zendesk), and CRM.
• Superior communication and interpersonal skills
• Analytical thinking and strong judgment and decision-making abilities
• Entrepreneurial skills, ability to observe, innovate, and own your work
• Detail-oriented and organized with strong time management skills
• Influencing skills and the ability to create positive working relationships with team members at all levels
• Collaborative approach and work with perfection as a group effort to achieve organizational goals

Education Qualification – Any Graduate

Experience – 6 - 8 years.

Industry – Fintech/Banking/Financial Services Operations.

Work arrangement – 5 days working from office

What do we offer

• An organization where we strongly believe in one organization, one goal.
• A fun workplace which compels us to challenge ourselves and aim higher.
• A team that strongly believes in collaboration and celebrating success together.
• Benefits that resonate ‘We Care’.

If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.