Junior Technical Support Executive

Maxwell GeoSystems Ltd.; Ernakulam; On-site; INR 180,000 - 300,000; Full time

Job summary

Maxwell GeoSystems Ltd. is seeking a Junior Technical Support Executive in Kerala to join the technical support team. You will handle customer queries, monitor tickets, perform basic troubleshooting, and document issues while working with senior support and development teams.

The role emphasizes learning the product and support processes, participating in training sessions, and rotating shifts as needed. Fresh graduates with a CS/IT/CA/SE background are encouraged to apply.

Qualifications

• Bachelor's degree in Computer Science, IT, Computer Applications, Software Engineering or related field.
• Experience: 0–1 year; freshers can apply.
• Basic troubleshooting and ability to follow processes.

Responsibilities

• Respond to customer and internal technical queries.
• Monitor and manage support tickets within defined timelines.
• Gather screenshots, logs, and other information for analysis.
• Update JIRA tickets and document issues.

Skills

Basic troubleshooting

Ticket handling

Verbal and written communication

Willingness to learn

Teamwork

Education

Bachelor’s degree in Computer Science/IT/CA/Software Engineering

Tools

JIRA

Job description

Junior Technical Support Executive

Experience: 0–1 Year | Freshers can apply

Job Summary:

We are looking for a Junior Technical Support Executive to join our technical support team. The role involves handling customer and internal technical queries, monitoring support tickets, performing basic troubleshooting, documenting issues, and working closely with senior support and development teams.

Key Responsibilities:

• Respond to customer and internal technical queries.
• Monitor and manage support tickets within defined timelines.
• Perform basic troubleshooting and identify possible causes of issues.
• Gather screenshots, logs, and other information required for analysis.
• Maintain proper documentation and update JIRA tickets.
• Escalate complex issues with complete troubleshooting details.
• Follow up on assigned tickets until resolution or closure.
• Participate in shift handovers and communicate pending issues.
• Learn the product, application, support processes, and troubleshooting procedures.
• Participate in technical training, knowledge-sharing sessions, and assessments.

Educational Qualification:

Bachelor’s degree in Computer Science, Information Technology, Computer Applications, Software Engineering, or a related field is mandatory.

Key Skills:

• Basic knowledge of computers, software applications, and troubleshooting.
• Basic understanding of databases/SQL is an advantage.
• Good analytical and problem-solving skills.
• Good verbal and written communication.
• Positive attitude, teamwork, and ownership.
• Strong willingness to learn.

Other Requirements:

• Willingness to work in rotational/24×7 shifts.
• Ability to investigate issues before seeking assistance.
• Ability to follow processes and provide timely updates.
• Willingness to develop the ability to handle support issues independently.

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