Junior Technical Support Engineer

NedGraphics Software; India; Remote; INR 350,000 - 520,000; Full time

Job summary

A leading software development company is seeking a Junior Technical Support Engineer. This remote role based in India requires strong IT skills and familiarity with NedGraphics software. Responsibilities include providing licensing support, assisting with system rollout, and troubleshooting issues for customers primarily in the Europe or US time zones. The ideal candidate will have a technical background and excellent problem-solving abilities.

Qualifications

• Familiarity with NedGraphics design and production software.
• Basic understanding of textile production processes.
• Experience providing technical support to customers is highly desirable.
• Experience providing technical support to customers is desirable.

Responsibilities

• Provide first-line licensing support to European & UK customers for NedGraphics software.
• Assist customers with NEDKey licensing system rollout and installation.
• Collaborate with stakeholders to identify license contractual issues.
• Gather licensing details and coordinate with Back Office for OrgAdmin setup.
• Log and track communications in the CRM system during rollout.
• Provide feedback to Product Management on issues and improvements.

Skills

Familiarity with NedGraphics software used in textile design and production

Basic understanding of textile production workflows

General IT knowledge

Strong communication skills

Troubleshooting and problem-solving skills

Ability to learn quickly

Team-oriented with a customer-focused mindset

Education

Technical diploma or completed coursework in Information Technology

Textile Technology or a related discipline

Tools

NedGraphics

Job description

Join to apply for the Junior Technical Support Engineer role at NedGraphics Software

Optitex and NedGraphics are leading global providers of advanced software solutions driving digital transformation across textile and apparel industries. With over 40 years of market leadership, NedGraphics specializes in CAD/CAM solutions for textile design, while Optitex delivers integrated 2D and 3D product development tools for fashion, transportation interiors, and furniture. Together, they streamline design-to-production workflows, enhance creativity, maximize material efficiency, and promote sustainable, data‑driven product development.

Department: Customer Success

Location: Remote India

About the role

We are looking for a motivated and technically inclined individual to join our team as a Junior Level Technical Support Technician. The ideal candidate will have a foundational understanding of textile production processes, experience with NedGraphics design and production software, and general IT support skills. The candidate will support customers primarily in the Europe or US time zones.

Key Responsibilities

• Provide first‑line licensing (NEDKey) support to European & UK customers for NedGraphics design and production software.
• Assist customers with NEDKey licensing system rollout, including migration to the new platform, installation of software with NEDKey setup, arranging technical meetings, and troubleshooting rollout issues.
• Collaborate with stakeholders to identify license contractual issues and raise escalations to Account Managers or other internal stakeholders.
• Gather licensing details and work with the Back Office team for NEDKey OrgAdmin setup.
• Involve Customer Success Specialist for second‑level support on complex issues.
• Use the CRM ticketing system to log and track all communication internally and with customers during rollout.
• Provide feedback to Product Management on lessons learned, issues found, and improvement suggestions for NEDKey.
• Maintain and update the NEDKey FAQs and user manual; interact with or escalate issues to 10DUKE, the license platform provider, when needed.
• Support designers with basic IT issues, including hardware, software, printers, and network connectivity.
• Manage logging and tracking of bugs and feature requests through the internal reporting platform.
• Escalate complex issues to senior Customer Success team members when necessary.
• Maintain a helpful and professional approach to user support.

Skills, Knowledge and Expertise

• Familiarity with NedGraphics software used in textile design and production.
• Basic understanding of textile production workflows, including digital printing and weaving.
• General IT knowledge, including Windows OS, network basics, and common office hardware.
• Strong communication, troubleshooting, and problem‑solving skills with attention to detail.
• Ability to learn quickly, adapt to new tools and systems, and work independently while managing multiple support requests efficiently.
• Team‑oriented with a customer‑focused mindset and excellent interpersonal abilities.
• Technical diploma or completed coursework in Information Technology, Textile Technology, or a related discipline.
• Experience providing technical support to customers highly desirable.
• Proficiency with textile design software and hands‑on experience with NedGraphics considered an added benefit.
• Practical experience in a textile production environment and familiarity with color calibration tools and textile output devices are considered assets.

Seniority Level: Associate

Employment Type: Full‑time

Job Function: Information Technology

Industry: Software Development