Junior Maintenance Executive

KONE Elevator India; Ranchi; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Career progression

Learning and development programs

Great place to work

Supportive leadership

Job summary

KONE is hiring a Junior Executive - Maintenance in Ranchi, India. You will manage customer relationships, ensure satisfaction through on-site communication, and maintain safety and service quality during maintenance visits. You will work with the Service Operations team to plan visits, report work, and uphold KONE standards.

Join a global leader focused on safety, continuous improvement, and a collaborative culture, with opportunities for growth within a renowned organization.

Qualifications

• Strong customer service and communication skills.
• Ability to report on-site activities accurately and timely.
• Commitment to site safety and professional conduct.

Responsibilities

• Ensure customer satisfaction through quality of service and proactive on-site communication.
• Provide accurate and real-time back reporting of work performed at equipment level.
• Maintain excellent relationships with customers, contacts, and end-users on site.
• Ensure equipment safety and maintain safe site practices during service operations.
• Manage the site environment and ensure safe working conditions during visits.
• Identify site risks and communicate them to supervision; escalate as needed.
• Identify and coordinate unplanned repairs with approvals when not covered by contracts.
• Plan service visits and record time sheets; manage proximity stock and tool safety.

Skills

Customer service

On-site communication

Relationship management

Safety awareness

Time management

Tools

e-Optimum

Job description

Junior Executive - Maintenance KONE employs over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision.

As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

What will you be doing ?

Customer Relationship Management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service Operations

• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People Management

• Responsible for regular update of his supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
• May be required to give training/coaching to persons nominated by the supervisor

What do we offer ?

Career progression and opportunities within a global organization

Total reward elements that engage and motivate our employees and help us make KONE a great place to work

Comprehensive learning and development programs covering a wide range of professional skills

You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line.

The best part is all leaders are great and open-minded

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.

Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.

Sustainability is an integral part of our culture and the daily practice.

We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/

Experience Level Entry Level