Engineer / Senior Engineer - Technical Service

KONE; India; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Career progression

Global organization

Comprehensive learning & development

Job summary

KONE is seeking an Engineer / Senior Engineer - Technical Service in India. The role focuses on service operations, ensuring site safety, and solving complex technical issues on elevator and escalator systems.

You will perform first visits on new equipment and identify potential safety and maintenance improvements in collaboration with the THD team. Ideal candidates have a engineering degree, experience in customer service, willingness to travel, and local language skills.

Qualifications

• Bachelor's degree in Engineering or any other relevant field.
• Experience in Customer service.
• Willingness to Travel.
• Prior experience of elevator/escalator industry is an asset.
• Local language skills.

Responsibilities

• Ensure site safety and end-user safety during operations.
• Follow maintenance and safety instructions to perform tasks safely.
• Solve complex technical issues assigned to you by THD.
• Perform first visits of new equipment from competitors or KONE when requested.
• Identify and fix technical issues in equipment to prevent call-outs and communicate findings.
• Identify competence gaps to maintain new equipment in service and inform Maintenance Supervisor/Technical Helpdesk Manager.
• Provide feedback on repairs or adjustments to reduce call-outs and improve service.
• Contribute to product and safety improvements by giving feedback to THD Manager.
• Plan workload effectively in collaboration with THD Manager.
• Resolve complex remote monitoring/alarm system issues assigned by THD.

Skills

Customer service

Willingness to Travel

Local language skills

Education

Bachelor's degree in Engineering or relevant field

Job description

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to "Deliver the best people flow experience". As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.

Job Title - Engineer / Senior Engineer - Technical Service

Are you the one?

• Bachelor's degree in Engineering or any other relevant field.
• Experience in Customer service.
• Willingness to Travel.
• Prior experience of elevator/escalator industry is an asset.
• Local language skills.

What will you be doing?

Service Operations

• Accountable for the end-users and the site safety.
• Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions to ensure safety of end-users and other employees.
• Responsible for solving complex technical issues that THD has assigned to him/her.
• Responsible for performing first visits of new equipment coming from competitors or KONE when requested by sales / service supervisor.
• Responsible for identifying any technical issues in equipment under maintenance that could cause call outs or safety hazards and fix the issues, create sales leads and / or communicate to THD Manager.
• Responsible for actively identifying any technical competence gaps to maintain new equipment in service (both from competitor and from new equipment) and communicate it to Maintenance Supervisor / Technical Helpdesk Manager.
• Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and actively communicate with Technical Helpdesk Manager.
• Contributes to the ongoing improvement of products, methods and safety by providing feedback to THD Manager.
• Responsible for effectively planning his/her workload, in conjunction with THD Manager.
• Responsible for solving complex remote monitoring / alarm system issues that THD has assigned to him / her.

Customer Relationship Management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (job performed, etc).
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the service mindset.

Leadership / People Management

• Accountable for improving the competence of the Maintenance Technicians by explaining the root causes and the solutions of the technical issues solved.
• Responsible for spreading the knowledge of Field Letters, Express Letters and new maintenance methodologies (ASG documents)
• Responsible for giving training / coaching to Maintenance Technicians nominated by the THD / Maintenance Operations manager

What do we offer?

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html