Engineer/ Senior Engineer-Technical Service

KONE; Kalyan-Dombivli; On-site; INR 600,000 - 900,000; Full time

Job summary

KONE India is seeking Field Troubleshooters to support the maintenance organization by solving complex technical issues and disseminating knowledge across the team. The role emphasizes safe practices, on-site service, and pro-active communication with customers.

Responsibilities include performing first visits on new equipment, identifying safety-related issues, planning workloads with the THD Manager, and delivering training to maintenance technicians as needed.

Qualifications

• Field troubleshooters provide maintenance support and spread technical knowledge within the organization.
• Perform first visits of new equipment or replacements as needed by sales/supervisor.
• Identify technical issues in equipment under maintenance that could cause callouts or safety hazards and communicate with THD Manager.
• Provide feedback to repair or adjustment needs to reduce call-outs and share learnings with the Maintenance Supervisor/Technical Helpdesk Manager.

Responsibilities

• Ensure safe working practices and perform maintenance operations.
• Solve complex technical issues assigned to you by THD.
• Plan workload effectively in coordination with THD Manager.
• Address remote monitoring/alarm system issues as assigned by THD.

Skills

Field troubleshooting

Customer service

People management

Training/coaching

Job description

KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings

What are we looking for?

Field Troubleshooters provide support to the maintenance organization in solving complex technical issues and spreading technical knowledge through the organization.

What will you be doing?

Service operations

• Responsible for safe working practices and carrying out the operations according to maintenance.

• and safety instructions to ensure safety of end-users and other employees

• Responsible for solving complex technical issues that THD has assigned to him/her

• Responsible for performing first visits of new equipment coming from competitors or KONE when requested by sales/supervisor

• Responsible for identifying any technical issues in equipment under maintenance that could cause call outs or safety hazards and fix the issues, create sales leads and/or communicate to THD Manager

• Responsible for actively identifying any technical competence gaps to maintain new equipment in service (both from competitor and from new equipment) and communicate it to Maintenance Supervisor / Technical Helpdesk Manager

• Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and actively communicate with Technical Helpdesk Manager.

• Contributes to the ongoing improvement of products, methods and safety by providing feedback to THD Manager

• Responsible for effectively planning his/her workload, in conjunction with THD Manager

• Responsible for solving complex remote monitoring / alarm system issues that THD has assigned to him/her

Customer relationship management

• Responsible for customer satisfaction through quality of service and through proactive and precise on-site communication
• Accountable for maintaining excellent relationships with the customers and users present on site by applying the service mindset

Leadership / People management

• Accountable for improving the competence of the Maintenance Technicians by explaining the root causes and the solutions of the technical issues solved
• Responsible for spreading the knowledge of Field Letters, Express Letters and new maintenance methodologies (ASG documents)
• Responsible for giving training/coaching to Maintenance Technicians nominated by the THD / Maintenance Operations manager

What do we offer?

• Career progression opportunities within a global organisation
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html