Engineer / Senior Engineer - Technical Service

KONE; Kolkata Metropolitan Area; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Career progression

Learning and development programs

Collaborative team environment

Job summary

KONE is seeking an Engineer / Senior Engineer - Technical Service to join its global team in India. The role focuses on service operations, customer relationships, and leadership to ensure safe, efficient field service for elevators and escalators.

Travel readiness and strong problem-solving are essential. Responsibilities include on-site safety, first visits for new equipment, and proactive communication with the THD Manager to improve maintenance practices.

Qualifications

• Bachelor’s degree in Engineering or any other relevant field.
• Experience in Customer service.
• Willingness to Travel.
• Prior experience of elevator/escalator industry is an asset.
• Local language skills.

Responsibilities

• Accountable for the end-users and the site safety.
• Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions to ensure safety of end-users and other employees.
• Responsible for solving complex technical issues that THD has assigned to him/her.
• Responsible for performing first visits of new equipment coming from competitors or KONE when requested by sales / service supervisor.
• Responsible for identifying any technical issues in equipment under maintenance that could cause call outs or safety hazards and fix the issues, create sales leads and / or communicate to THD Manager.
• Responsible for actively identifying any technical competence gaps to maintain new equipment in service (both from competitor and from new equipment) and communicate it to Maintenance Supervisor / Technical Helpdesk Manager.
• Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and actively communicate with Technical Helpdesk Manager.
• Contributes to the ongoing improvement of products, methods and safety by providing feedback to THD Manager.
• Responsible for effectively planning his/her workload, in conjunction with THD Manager.
• Responsible for solving complex remote monitoring / alarm system issues that THD has assigned to him / her.

Skills

Customer service

Education

Bachelor’s degree in Engineering

Job description

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to “Deliver the best people flow experience”. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.

Job Title - Engineer / Senior Engineer - Technical Service

Are you the one?

• Bachelor’s degree in Engineering or any other relevant field.
• Experience in Customer service.
• Willingness to Travel.
• Prior experience of elevator/escalator industry is an asset.
• Local language skills.

What will you be doing

Service Operations

• Accountable for the end-users and the site safety.
• Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions to ensure safety of end-users and other employees.
• Responsible for solving complex technical issues that THD has assigned to him/her.
• Responsible for performing first visits of new equipment coming from competitors or KONE when requested by sales / service supervisor.
• Responsible for identifying any technical issues in equipment under maintenance that could cause call outs or safety hazards and fix the issues, create sales leads and / or communicate to THD Manager.
• Responsible for actively identifying any technical competence gaps to maintain new equipment in service (both from competitor and from new equipment) and communicate it to Maintenance Supervisor / Technical Helpdesk Manager.
• Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and actively communicate with Technical Helpdesk Manager.
• Contributes to the ongoing improvement of products, methods and safety by providing feedback to THD Manager.
• Responsible for effectively planning his/her workload, in conjunction with THD Manager.
• Responsible for solving complex remote monitoring / alarm system issues that THD has assigned to him / her.

Customer Relationship Management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (job performed, etc).
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the service mindset.

Leadership / People Management

• Accountable for improving the competence of the Maintenance Technicians by explaining the root causes and the solutions of the technical issues solved.
• Responsible for spreading the knowledge of Field Letters, Express Letters and new maintenance methodologies (ASG documents)
• Responsible for giving training / coaching to Maintenance Technicians nominated by the THD / Maintenance Operations manager

What do we offer?

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html