Junior IT Administrator

Bellatrix Aerospace; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Bellatrix Aerospace is seeking a Junior IT Admin to serve as the first point of contact for IT requests. The role focuses on logging and resolving L1 service calls, maintaining infrastructure health, and supporting CCTV and access-control systems day-to-day.

You will handle software/hardware requests, ensure ticket documentation, and escalate complex issues to Senior IT Admin or Network Engineer. Prior experience is preferred, with a strong service mindset and basic networking knowledge.

Qualifications

• 2-3 years in a service-desk, IT support, or junior system-administration role.
• Hands-on exposure to Windows/Linux desktop environments.
• Experience with ticketing tools and clear incident documentation.

Responsibilities

• Own the IT service-desk queue: log, triage, and resolve L1 calls within SLA.
• Perform software installation and license activation on end-user devices.
• Onboard/offboard end-user hardware and manage asset inventory.
• Maintain internal knowledge base from resolved tickets.

Skills

Windows troubleshooting

Linux troubleshooting

ITSM tools

Customer service

Documentation

Tools

ServiceNow

Freshdesk

NinjaOne/monitoring tools

Job description

The Junior IT Admin is the entry point for every IT request in the company: logging and resolving service calls, keeping a daily pulse on infrastructure health, running CCTV and access-control systems day to day, and handling software/hardware requests at the desk. This role does not configure the underlying platforms like AD, NAS, firewall, SIEM, but is the eyes and hands that keep them running smoothly and flag anything that needs the Senior IT Admin, Network Engineer, or Security Engineer's attention.

About the Role

The Junior IT Admin is responsible for managing IT service requests and ensuring the smooth operation of IT infrastructure.

Responsibilities

• Own the IT service-desk queue: log, triage, and resolve L1 service calls within SLA, escalating L2/L3 issues to the Senior IT Admin or Network Engineer.
• Perform software installation, uninstallation, and license activation on end-user devices.
• Onboard/offboard end-user hardware: laptop/desktop imaging, peripheral setup, asset tagging, and inventory.
• Maintain and update the internal knowledge base/FAQ from resolved tickets.

Infrastructure Pulse-Checks & Monitoring

• Perform daily pulse-checks of core infrastructure server availability, backup job status, NinjaOne RMM dashboard alerts and elevate anomalies to the Senior IT Admin.
• Monitor NAS capacity and usage, raising flags before thresholds are breached.
• Maintain the printer, scanner, and general office peripheral fleet.

Physical Security Systems

• Administer day-to-day CCTV operations: camera health checks, footage retrieval requests, and storage retention checks.
• Support physical access-control/biometric systems, badge issuance, and access-group requests in coordination with facilities and the Security Engineer.
• Maintain IT hardware/software asset inventory and lifecycle tracking, from procurement to disposal.
• Track software license usage at the device level and report compliance gaps to the Senior IT Admin.

Qualifications

2-3 years in a service-desk, IT support, or junior system-administration role, with hands-on exposure to Windows/Linux desktop environments and ticketing tools.

Required Skills

• Windows/Linux desktop troubleshooting, printer, and peripheral setup
• Basic Active Directory user/computer object handling, under supervision
• Ticketing/ITSM tool usage (e.g., ServiceNow, Freshdesk, or equivalent) and clear incident documentation
• CCTV/NVR system basics and access-control badge systems
• Basic networking understanding concepts like IP addressing, patch cabling, Wi-Fi troubleshooting with no switch or firewall configuration.
• Customer-service orientation and clear written communication

Preferred Skills

• ITIL Foundation, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate