Junior IT Administrator

Valenta; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Valenta is seeking a motivated Junior IT Administrator to join the IT team in Bengaluru. You will provide Level 1–3 end-user support, manage Microsoft 365 services, and assist with onboarding/offboarding while helping maintain a secure, efficient IT environment.

You will work closely with the Senior IT team, troubleshoot hardware/software issues, and contribute to IT operations, networking tasks, and documentation. A 2–4 year background in IT is preferred.

Qualifications

• 2-4 years of IT support, helpdesk, or sysadmin experience.
• Strong knowledge of Windows 10/11 and Microsoft Office.
• Experience with Microsoft 365 administration and Entra ID/Azure AD.
• Basic networking knowledge (DNS, DHCP, VPN, TCP/IP).
• Familiarity with Active Directory and device troubleshooting.

Responsibilities

• Provide Level 1/2/3 IT support for hardware, software, printers, and peripherals.
• Assist with user onboarding and offboarding and IT operations.
• Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Intune (basic).
• Configure user accounts, licenses, and shared mailboxes; asset documentation.
• Support remote users, backups, and software deployments; maintain documentation.

Skills

Windows 10/11 & Office

Microsoft 365 administration

Azure AD / Entra ID

Networking basics

Active Directory

Troubleshooting

Communication skills

Problem solving

Ticketing systems

Education

Diploma or Bachelor's degree in IT/CS

Tools

ManageEngine/Jira/Zendesk/ServiceNow

Microsoft Intune

Azure/Azure AD

Job description

Job Description – Junior IT Administrator

We are looking for a motivated and enthusiasticJunior IT Administratorto join our IT team and provide first-level technical support across the organization. This role is ideal for someone with a strong foundation in IT support who is eager to learn and grow in areas such as Microsoft 365, Azure, endpoint management, networking, and IT operations.

The successful candidate will support daily IT operations, assist with user onboarding and offboarding, troubleshoot hardware and software issues, and work closely with the Senior IT team to ensure a secure, reliable, and efficient IT environment.

Key Responsibilities

End-User Support

Provide Level 1/2/3 IT support for hardware, software, printers, and peripheral devices.

• Troubleshoot Windows, Microsoft 365, email, Teams, and application-related issues.
  
• Resolve user incidents and service requests within agreed SLAs.
  
• Escalate complex issues to senior team members when required.
  
• Assist users with remote support and troubleshooting.
  

Microsoft 365 Administration

Assist in administering Microsoft 365 services, including:

• Exchange Online
  
• Microsoft Teams
  
• SharePoint Online
  
• OneDrive
  
• Microsoft Intune (basic administration)
  

Responsibilities include:

• User account creation and management
  
• License assignment
  
• Shared mailboxes
  

Basic permission management

User Onboarding & Offboarding

• Create and configure user accounts.
  
• Provision laptops and workstations.
  
• Configure Microsoft 365 accounts.
  
• Install required applications.
  
• Disable accounts and recover company assets during offboarding.
  
• Maintain onboarding and offboarding documentation.
  
• Configure desktops and laptops.
  
• Install and update operating systems and applications.
  
• Assist with Microsoft Intune device enrollment.
  
• Perform routine system maintenance and patching.
  
• Maintain hardware inventory.
  

IT Operations

• Monitor IT systems and respond to alerts.
  
• Perform routine health checks on infrastructure.
  
• Assist with backups and recovery procedures.
  
• Support software deployments and upgrades.
  
• Maintain IT asset records and documentation.
  
• Follow IT security policies and operational procedures.
  

Networking Support

• Assist with basic networking tasks.
  
• Troubleshoot connectivity issues.
  
• Support VPN configuration and remote access.
  
• Assist with Wi-Fi, DNS, DHCP, and printer configuration.
  

Documentation

• Update IT documentation and knowledge base articles.
  
• Document recurring issues and resolutions.
  
• Maintain asset registers and support records.
  
• Learn Microsoft Azure, Microsoft 365, Intune, and cloud technologies.
  
• Participate in internal training and certification programs.
  
• Stay updated with new technologies and IT best practices.
  
• Support automation and process improvement initiatives where applicable.
  

Required Skills & Experience

2-4 years of experience in IT Support, Helpdesk, or System Administration.

• Good understanding of Windows 10/11 and Microsoft Office.
  

Knowledge of Microsoft 365 administration.

• Familiarity with Microsoft Entra ID (Azure AD).
  
• Basic networking knowledge (DNS, DHCP, VPN, TCP/IP).
  
• Basic understanding of Active Directory.
  
• Experience with laptop and desktop troubleshooting.
  
• Strong problem-solving and communication skills.
  

Ability to prioritize tasks and work in a fast-paced environment.

Preferred Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
  
• Microsoft Fundamentals certificates (MS-900, AZ-900, SC-900) are an advantage.
  
• Exposure to Microsoft Intune or Azure is desirable.
  
• Experience with ticketing systems such as ManageEngine, Jira, Zendesk, or ServiceNow is preferred.
  

The Junior IT Administrator will:

• Deliver timely and professional IT support to employees.
  
• Take ownership of assigned support requests until resolution.
  
• Follow established IT processes and security standards.
  
• Collaborate effectively with senior team members.
  
• Demonstrate a willingness to learn and continuously develop technical skills.
  

Maintain a customer-focused attitude while ensuring high-quality service delivery.