Junior Engineer / Engineer - Technical Service

KONE; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

KONE is seeking a Maintenance/Service Technician in Bengaluru to uphold safe working practices and execute maintenance as instructed. The role involves solving complex technical issues, performing initial visits on new equipment, and proactively identifying safety hazards or issues that could lead to callouts.

You will collaborate with the THD Manager and Maintenance Operations to improve products and maintenance methods, plan workload, and enhance on-site customer satisfaction through precise

Qualifications

• Safe working practices and carrying out operations according to maintenance and safety instructions.
• Solving complex technical issues assigned by THD.
• Performing first visits of new equipment coming from competitors or KONE when requested by sales/supervisor.
• Identifying technical issues in equipment under maintenance that could cause call outs or safety hazards and fix the issues, create sales leads and/or communicate to THD Manager.
• Identifying technical competence gaps to maintain new equipment in service and communicate to Maintenance Supervisor / Technical Helpdesk Manager.
• Providing feedback to repair or adjustment needs that could reduce call outs and communicating with Technical Helpdesk Manager.
• Contributing to ongoing improvement of products, methods and safety by feedback to THD Manager.
• Planning workload in conjunction with THD Manager.
• Solving complex remote monitoring/alarm system issues assigned by THD.

Responsibilities

• Ensure safe working practices and follow maintenance and safety instructions.
• Resolve complex technical issues and communicate findings to THD Manager.
• Carry out first visits on new equipment as required by sales or supervisor.
• Identify and fix issues that could cause call outs or safety hazards.
• Communicate competency gaps to maintain new equipment in service.

Job description

Job Description

• Responsible for safe working practices and carrying out the operations according to maintenance

Service operations

• Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions to ensure safety of end-users and other employees


• Responsible for solving complex technical issues that THD has assigned to him/her


• Responsible for performing first visits of new equipment coming from competitors or KONE when requested by sales/supervisor


• Responsible for identifying any technical issues in equipment under maintenance that could cause call outs or safety hazards and fix the issues, create sales leads and/or communicate to THD Manager


• Responsible for actively identifying any technical competence gaps to maintain new equipment in service (both from competitor and from new equipment) and communicate it to Maintenance Supervisor / Technical Helpdesk Manager


• Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and actively communicate with Technical Helpdesk Manager.


• Contributes to the ongoing improvement of products, methods and safety by providing feedback to THD Manager


• Responsible for effectively planning his/her workload, in conjunction with THD Manager


• Responsible for solving complex remote monitoring / alarm system issues that THD has assigned to him/her

Customer relationship management

• Responsible for customer satisfaction through quality of service and through proactive and precise on-site communication


• Accountable for maintaining excellent relationships with the customers and users present on site by applying the service mindset

Leadership / People management

• Accountable for improving the competence of the Maintenance Technicians by explaining the root causes and the solutions of the technical issues solved


• Responsible for spreading the knowledge of Field Letters, Express Letters and new maintenance methodologies (ASG documents)


• Responsible for giving training/coaching to Maintenance Technicians nominated by the THD / Maintenance Operations manager

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/