Junior Customer Success Executive

Abmiro; Pune District; Hybrid; INR 350,000 - 550,000; Full time

Benefits offered by this job

Provident Fund

Insurance

Personal growth opportunities

Technology growth opportunities

Job summary

Abmiro, a Pune-based fast-growing SaaS company, is hiring a Customer Success Executive with 0-2 years of experience. The role involves serving as the primary technical contact for customers, guiding them to success with Rekart, and helping with onboarding, training, and issue resolution.

The ideal candidate holds a Bachelors or equivalent in IT/CS, and has strong communication and problem-solving skills, with a customer-first mindset. The position offers a flexible hybrid work setup in India.

Qualifications

• Bachelor's degree in CS/Engineering or equivalent.
• Fresher or 1-2 years experience in technical customer support / SaaS product support.
• Strong technical background with the ability to understand and troubleshoot complex issues.
• Excellent written and verbal communication skills.
• Empathetic and customer-focused approach to ensure customer success.

Responsibilities

• Serve as customers' primary technical point of contact via phone, email and chat.
• Collaborate with clients to understand requirements and goals.
• Assist with setup, configuration and onboarding on the Rekart platform.
• Provide quick solutions or workarounds to customer queries.
• Coordinate with the technology team for issues, enhancements, or feature requests.
• Provide technical training and resources to maximize product value.
• Identify opportunities to optimize customer workflows using Rekart.
• Serve as a liaison between customers and internal teams for effective communication.
• Maintain deep knowledge of the product and its updates.
• Document training materials for customer education.

Skills

Technical background

Communication skills

Problem solving

Empathy

Education

Bachelor's degree in CS/Engineering

Job description

Hiring freshers - 0-2 years of Experience

for Customer Success Executive

As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.

You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)

About Company

Abmiro, a fast-growing SaaS (Rekart) company in Pune, seeks smart and talented individuals. Rekart ( https://rekart.io/ ) is an end-to-end SaaS platform for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting, and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.

Requirements

Role & Responsibilities

• Serve as customers' primary technical point of contact, offering expert guidance and support through phone calls, email, and chat.
• Collaborate with clients to understand their unique requirements and goals
• Assist with the setup, configuration, and onboarding of customers on the platform
• Provide quick solutions or workarounds to client queries
• Coordinate with the technology team for possible issues/enhancements/feature requests
• Provide technical training and support resources to ensure customers can maximize the value of our software.
• Proactively identify opportunities to optimize and enhance customer workflows using our product.
• Serve as a liaison between customers and internal teams, facilitating effective communication and issue resolution.
• Maintain a deep understanding of our product, including new features and updates.
• Document and maintain training documents and material for customer training purposes.

Preferred candidate profile

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
• Fresher or 1-2 years experience in technical customer support / SaaS product support
• Strong technical background with the ability to understand and troubleshoot complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.
• Empathetic and customer-focused approach, always ensuring customer success is the top priority.
• Strong problem-solving and critical-thinking abilities.

Feel good factor / impact driven work -Be part of the journey that is creating an impact on the subscriptioneconomy. The work we do has a direct impact on the industry.

Ownership driven work -you own problems within the organization and not an implementer ofsomeone else’s idea. You can design solutions and work with multiplestakeholders to implement them.

Job stability –While you build awesome products in a cool and chilled start-upculture, we can assure you of your job stability and healthcare needs.

Flexible work environment - we are working from home currently but will slowly move to a hybrid set-up with enough flexibility

Others benefits including Provident Fund, Insurance, personal growth opportunities, technology growth opportunities etc.