Junior Customer Success Executive

Abmiro; Maharashtra; On-site; INR 300,000 - 420,000; Full time

Job summary

Abmiro, a Pune-based SaaS company building Rekart, is hiring a Customer Success Executive. You will be a technical lead for clients, guiding them to maximize value from our platform and resolve issues promptly.

In this role you will setup, onboard, and train customers; coordinate with product and engineering for enhancements; and document solutions to improve workflows. Freshers or 1–2 years’ SaaS support experience preferred.

Qualifications

• Bachelor's degree in CS/Engineering or equivalent.
• Freshers or 1–2 years in technical customer support / SaaS product support.
• Strong technical background to understand and troubleshoot complex technical issues.
• Excellent communication skills, both written and verbal, with customer-centric approach.

Responsibilities

• Serve as customers' primary technical point of contact via phone, email, and chat.
• Collaborate with clients to understand requirements and goals.
• Assist with setup, configuration, and onboarding on the platform.
• Provide quick solutions or workarounds to client queries.
• Coordinate with the tech team for issues/enhancements/feature requests.
• Provide technical training and resources to maximize product value.
• Proactively identify opportunities to optimize customer workflows using Rekart.
• Act as liaison between customers and internal teams to resolve issues.

Skills

Technical Support

SaaS

Customer Communication

Troubleshooting

Problem Solving

Education

Bachelor's degree in CS/Engineering

Job description

As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.

You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc).

About Company

Abmiro, a fast-growing SaaS (Rekart) company in Pune, seeks smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting, and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.

Job description

Hiring freshers - 2 years of Experience

for Customer Success Executive

Role & Responsibilities

• Serve as customers' primary technical point of contact, offering expert guidance and support through phone calls, email, and chat.
• Collaborate with clients to understand their unique requirements and goals
• Assist with the setup, configuration, and onboarding of customers on the platform
• Provide quick solutions or workarounds to client queries
• Coordinate with the technology team for possible issues/enhancements/feature requests
• Provide technical training and support resources to ensure customers can maximize the value of our software.
• Proactively identify opportunities to optimize and enhance customer workflows using our product.
• Serve as a liaison between customers and internal teams, facilitating effective communication and issue resolution.
• Maintain a deep understanding of our product, including new features and updates.
• Document and maintain training documents and material for customer training purposes.

Preferred candidate profile

Requirements

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
• Fresher or 1-2 years experience in technical customer support / SaaS product support
• Strong technical background with the ability to understand and troubleshoot complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.
• Empathetic and customer-focused approach, always ensuring customer success is the top priority.
• Strong problem-solving and critical-thinking abilities.