Account Executive

Tonic Worldwide; Mumbai; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

A digital marketing agency is seeking a Client Manager in Mumbai to build and maintain client relationships while delivering strategic digital marketing solutions. The role requires 1-2 years of experience in client management and a solid understanding of digital marketing trends. Candidates must possess excellent communication skills and be able to manage multiple projects in a fast-paced environment. This is a full-time, entry-level position offering a chance to work with various digital channels.

Qualifications

• 1-2 years of experience in client management, preferably within a digital agency.
• Strong understanding of digital marketing and social media platforms.
• Exceptional interpersonal and communication skills.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Strong problem-solving skills and a proactive attitude.

Responsibilities

• Act as the primary point of contact for clients and understand their needs.
• Build and maintain strong client relationships.
• Manage client expectations and provide strategic guidance on digital marketing.
• Analyze and interpret social media metrics to provide insights.

Skills

Client management

Digital marketing knowledge

Communication skills

Interpersonal skills

Problem-solving

Job description

Key Responsibilities

• Client Management
  • Act as the primary point of contact for clients, understanding their needs and ensuring their satisfaction.
  • Build and maintain strong, long‑lasting client relationships.
  • Proactively manage client expectations and provide strategic guidance on digital marketing initiatives.
  • Stay updated on the latest trends and best practices in social media marketing.
  • Guide clients on social media strategies, content planning, and platform‑specific tactics.
  • Analyze and interpret social media metrics to provide insights and recommendations.
  • Collaborate with internal teams, including creative and design to ensure seamless execution of client requirements.
  • Communicate client requirements and feedback to the team and ensure alignment on project deliverables.
  • Develop and implement digital marketing strategies to meet client objectives.
  • Understand and leverage various digital channels, including SEO, PPC, content marketing, email marketing, and social media.
  • Monitor and report on the effectiveness of digital campaigns, providing actionable insights to clients.
• Communication Skills
  • Possess excellent verbal and written communication skills to articulate ideas and strategies effectively.
  • Prepare and present reports, proposals, and presentations to clients and internal stakeholders.

Requirements

• 1-2 years of experience in client management, preferably within a digital agency.
• Strong understanding of digital marketing and social media platforms.
• Exceptional interpersonal and communication skills.
• Ability to work in a fast‑paced environment and manage multiple projects simultaneously.
• Strong problem‑solving skills and a proactive attitude.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Advertising, Strategy/Planning, and Art/Creative

Industries

• Advertising Services and Marketing Services