Jr Customer Service Executive - Network Operations & Support

Tata Communications; Maharashtra; On-site; INR 420,000 - 640,000; Full time

Job summary

Tata Communications in Pune is seeking an L1 NOC Engineer with hands-on IP network operations experience, including switching and routing, to monitor and troubleshoot networks and incidents in a fast-paced environment.

The role emphasizes incident management, SLA adherence, and collaboration with L2/L3 teams, with opportunities to contribute to process improvements and daily operational reporting.

Qualifications

• Hands-on experience in IP networks, LAN/WAN technologies.
• Experience with switching VLAN, STP, trunking and routing protocols (OSPF/BGP/EIGRP).
• Basic understanding of Wireless technology (Aruba, Cisco, Rukus).
• Basic understanding of network security concepts (firewalls, VPN, access control).
• Experience in incident management and SLA-driven environments.

Responsibilities

• Monitor network devices, links, and services through NOC tools and dashboards.
• Perform first-level troubleshooting of switching, routing protocols (OSPF, BGP, EIGRP) and IP-related issues.
• Log, track, and resolve incidents per defined Incident Management processes.
• Ensure timely escalation to L2/L3 teams as required.
• Maintain adherence to SLA parameters, ensuring timely response and resolution.
• Document incidents, resolutions, and observations in ticketing systems (e.g., ServiceNow, Remedy, Jira).
• Coordinate with internal teams and service providers for issue closure.
• Support routine health checks and generate daily/weekly operational reports.
• Follow SOPs and contribute to process improvements.

Skills

IP networks

LAN/WAN technologies

Switching

Routing protocols

Wireless technologies

Network security concepts

Incident management

Communication

Education

Bachelor’s degree in Engineering

CCNA or Equivalent certification

Job description

About The Company Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description: Enterprise NOC Engineer – L1.5

Domain: IP / Network Operations

Location: Pune

Role Overview We are looking for an L1 NOC Engineer with hands‑on experience in IP domain operations, including switching and routing protocols. The ideal candidate should have basic knowledge of security concepts and practical experience in incident management, with a strong understanding of SLA adherence and service operations.

Key Responsibilities

• Monitor network devices, links, and services through NOC tools and dashboards.
• Perform first‑level troubleshooting of switching, routing protocols (e.g., OSPF, BGP, EIGRP), and basic IP‑related issues.
• Log, track, and resolve incidents as per defined Incident Management processes.
• Ensure timely escalation to L2/L3 teams as required.
• Maintain adherence to SLA parameters, ensuring timely response and resolution.
• Document incidents, resolutions, and observations in ticketing systems (e.g., ServiceNow, Remedy, Jira).
• Coordinate with internal teams and service providers for issue closure.
• Support routine health checks and generate daily/weekly operational reports.
• Follow standard operating procedures (SOPs) and contribute to process improvements.

Required Skills & Experience

• Hands‑on experience in IP networks, LAN/WAN technologies.
• Practical knowledge of switching (VLAN, STP, trunking) and routing protocols (OSPF/BGP/EIGRP).
• Basic understanding of Wireless technology (Aruba, Cisco, Rukus)
• Basic understanding of network security concepts (firewalls, VPN, access control)
• Experience in incident management and working with SLA‑driven environments.
• Ability to analyze alerts, perform initial troubleshooting, and create detailed incident tickets.
• Strong communication and coordination skills.

Qualification

• Bachelor’s degree in Engineering.
• CCNA or Equivalent certification