Jr. Engineer - Cybersecurity Operations

Tata Communications; Maharashtra; On-site; INR 240,000 - 360,000; Full time

Job summary

Tata Communications is seeking a customer service oriented professional to manage customer queries and operations in a fast paced, 24x7 environment. The role emphasizes ownership of issues, diagnosing and resolving problems, and ensuring adherence to SLAs.

The candidate should have a graduate degree with up to 4 years of experience and awareness of latest technologies in the domain. The position offers growth in a dynamic telecom and IT services company.

Qualifications

• Graduate with 0-4 years of experience.
• Demonstration of problem-solving skills.
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain.

Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.

Skills

Problem solving

Customer service in 24x7 environments

Education

Graduate

Job description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

Graduate with 0-4 years of experience

Other Knowledge & Skills

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.

Maintain awareness of latest technologies in the domain

Key Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.