Jr Operations Analyst

FULL Creative; Chennai District; On-site; INR 250,000 - 400,000; Full time

Job summary

A prominent product company in Chennai is looking for a Jr Operations Analyst to analyze data sets, ensuring their alignment with business goals. The ideal candidate will possess strong numerical and analytical skills, proficiency in MS Office and Google Sheets, and the ability to thrive in a shift-based environment. A commitment to continuous learning and collaboration is essential, as you will engage closely with Contact Center teams to facilitate data-driven decisions and enhance operational performance.

Qualifications

• 0-1 year of experience required.
• Ability to interpret data and identify trends.
• Basic understanding of Contact Center operations.
• High attention to detail with strong planning skills.
• Willingness to work in a 24/7/365 shift-based environment.

Responsibilities

• Analyze data sets to identify trends and actionable insights.
• Ensure reports align with business goals.
• Identify and document new reporting requirements.
• Evaluate reporting tools to enhance analytics capabilities.
• Conduct business analysis with data-driven recommendations.
• Maintain and automate dashboards using MS Office or Google Sheets.
• Monitor operational issues and collaborate to offer solutions.
• Support decision-making with timely data.

Skills

Strong numerical skills

Analytical skills

Proficiency in MS Office

Proficiency in Google Sheets

Excellent communication

Active listening

Problem-solving

Time management

Team collaboration

Commitment to continuous learning

Job description

Join to apply for the Jr Operations Analyst role at FULL Creative.

FULL Creative is a Portland-based product company with offices in India (Chennai), the United Kingdom (Edinburgh), and Canada (Toronto). In the US, UK and Canada, we go by the name AnywhereWorks. We are on a mission to create a world that empowers people to work from Anywhere. FULL Creative brings together engineers, artists, analysts, product experts, account managers, sales executives, and marketers to build a future where Work is what you do, not where you do it.

Our mission is to change how the world works. We believe people should be able to work and learn together whether they’re across the table or across the world. We empower people to communicate, collaborate, and produce. We want to improve the world through solutions that scale, empower, and disrupt expectations.

Roles & Responsibilities

• Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance.
• Ensure reports and analytics align with business goals and strategic direction.
• Identify, gather, and document new reporting requirements from internal stakeholders.
• Evaluate and recommend reporting tools and technologies to enhance analytics capabilities.
• Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations.
• Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.
• Monitor operational issues and collaborate with teams to offer real-time solutions.
• Work closely with Contact Center teams to support decision-making with timely and accurate data.
• Share knowledge and best practices across the team to drive continuous improvement.

Must have

• Experience 0-1 year
• Strong numerical and analytical skills with the ability to interpret data and identify trends.
• Basic understanding of Contact Center operations, metrics, and workflows.
• Proficiency in MS Office and Google Sheets for data handling and reporting.
• High attention to detail with strong planning and task prioritization skills.
• Excellent communication and active listening skills.
• Proactive approach to problem-solving with a solution-oriented mindset.
• Ability to manage time effectively and meet consistent deadlines.
• Strong team player with a sense of empathy, accountability, and collaboration.
• Commitment to continuous learning and knowledge sharing.
• Willingness to work in a 24/7/365 shift-based environment.
• Should be flexible coming to office as per business requirements.

Workspace requirements

• Private workroom with the ambience to handle calls.
• Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
• Good internet speed (Above 100 MBPS download and upload) with the ability to be wired (LAN).
• Power backup if you have frequent power cut issues.

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!