Junior Operations Analyst

Jobtailor; Bengaluru; On-site; INR 420,000 - 640,000; Full time

Job summary

Jobtailor in Bengaluru is seeking a data analytics associate to transform raw data into actionable insights for Contact Center performance. You will develop reports, dashboards, and visualizations to support decision-making and track KPIs, with a focus on aligning analytics with business strategy.

The role requires strong numerical skills, proficiency in MS Office/Google Sheets, and a collaborative mindset to drive continuous improvement.

Qualifications

• 0-1 year of strong numerical and analytical skills with ability to identify trends.
• Basic understanding of Contact Center operations, metrics, and workflows.
• Proficiency in MS Office and Google Sheets for data handling and reporting.
• High attention to detail with strong planning and prioritization.
• Excellent communication and active listening skills.
• Proactive problem-solving with a solution-oriented mindset.
• Ability to manage time and meet deadlines.
• Strong team player with empathy, accountability and collaboration.
• Commitment to continuous learning and knowledge sharing.
• Willingness to work in a 24/7/365 shift-based environment.
• Flexibility to come to office as per business requirements.

Responsibilities

• Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance.
• Ensure reports and analytics align with business goals and strategic direction.
• Identify, gather, and document new reporting requirements from internal stakeholders.
• Evaluate and recommend reporting tools and technologies to enhance analytics capabilities.
• Conduct detailed business analysis and root‑cause analysis with clear, data‑driven recommendations.
• Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.
• Monitor operational issues and collaborate with teams to offer real‑time solutions.
• Work closely with Contact Center teams to support decision‑making with timely and accurate data.
• Share knowledge and best practices across the team to drive continuous improvement.

Skills

data analysis

reporting

data visualization

trend identification

dashboard automation

root cause analysis

analytics capabilities

data interpretation

Contact Center metrics

task prioritization

Job description

• Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance.
• Ensure reports and analytics align with business goals and strategic direction.
• Identify, gather, and document new reporting requirements from internal stakeholders.
• Evaluate and recommend reporting tools and technologies to enhance analytics capabilities.
• Conduct detailed business analysis and root‑cause analysis with clear, data‑driven recommendations.
• Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.
• Monitor operational issues and collaborate with teams to offer real‑time solutions.
• Work closely with Contact Center teams to support decision‑making with timely and accurate data.
• Share knowledge and best practices across the team to drive continuous improvement.

Requirements

• 0-1 year Strong numerical and analytical skills with the ability to interpret data and identify trends.
• Basic understanding of Contact Center operations, metrics, and workflows.
• Proficiency in MS Office and Google Sheets for data handling and reporting.
• High attention to detail with strong planning and task prioritization skills.
• Excellent communication and active listening skills.
• Proactive approach to problem‑solving with a solution‑oriented mindset.
• Ability to manage time effectively and meet consistent deadlines.
• Strong team player with a sense of empathy, accountability, and collaboration.
• Commitment to continuous learning and knowledge sharing.
• Willingness to work in a 24/7/365 shift‑based environment.
• Should be flexible coming to office as per business requirements.

Hard Skills

• data analysis
• reporting
• root cause analysis
• dashboard automation
• data visualization
• trend identification
• analytics capabilities
• data interpretation
• Contact Center metrics
• task prioritization

Soft Skills

• numerical skills
• analytical skills
• communication
• active listening
• problem‑solving
• time management
• team collaboration
• empathy
• accountability
• continuous learning