Senior Business Analyst (Sales Operations)

Freshworks; Chennai District; On-site; INR 700,000 - 1,200,000; Full time

Benefits offered by this job

Diversity and inclusion in the workplace

Opportunities for personal and professional growth

Job summary

A leading software solutions provider in Chennai is looking for a highly skilled Business Analyst to optimize operational efficiencies. The ideal candidate has 3+ years of relevant experience, strong analytical skills, and familiarity with database technologies. You will drive strategic initiatives, serve as a key liaison between stakeholders, and manage data-driven projects. A positive attitude and ability to work collaboratively in a diverse team are essential for success in this role, as is a willingness to operate in US time zones.

Qualifications

• 3+ years of relevant work experience.
• Strong data background with skills to effectively collect, analyze, interpret, and leverage data.
• Ability to operate in a US shift.

Responsibilities

• Take ownership of field revenue streams and support them with KPI reporting.
• Drive solutions by liaising with teams to improve customer experience.
• Provide actionable insights to the management team regularly.

Skills

Familiarity with database technologies

Data transformation

Analytical skills

Strong interpersonal skills

Ability to work on data

Passion for technology

Experience with visualization tools

Education

MBA from a top-tier college

Bachelor’s degree from a top-tier university

Tools

SQL

Python

R

Tableau

Power BI

Job description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are seeking a highly skilled Business Analyst to join our dynamic team. In this pivotal role, you will leverage your analytical prowess to drive strategic initiatives and optimize operational efficiencies across the organization. As a Business Analyst, you will serve as a key liaison between various stakeholders, ensuring that business needs are accurately captured and translated into actionable solutions. You will play a critical role in the development and implementation of data-driven strategies that align with our organizational goals.

Roles & Responsibilities

• Take ownership of field revenue streams, plan for their success, support them with KPI reporting, performance management and guide them to hit organization goals
• Drive solutions by liasoning with revenue operations teams, enablement teams & solutioning teams to improve customer experience & drive revenue growth.
• Provide the management team with actionable insights consistently by processing data & analysing them after removing outliers & inconsistencies.
• Operate autonomously within the team, driving informed decisions with accountability; contributing effectively to the team's overall goals
• Create, maintain, and present documentation, including: SOPs, rules of engagement, and process workflows to ensure adherence to internal policies
• Proactively define and execute projects spanning systems, data management, and business process automation to improve operational efficiency, reduce errors, and minimize wasted cycles
• Manage global stakeholder communication across multiple lines of business/time zones by establishing clear communication channels.
• Encourage stakeholders to think big in developing or redesigning processes and systems that can create transformational business impact

Qualifications

• 3+ years of relevant work experience
• Must have familiarity with database technologies and tools (SQL/R/PYTHON etc.), data transformation and processing
• Must be willing to operate in a US shift to support in-field reps in their designated time zone.
• MBA from a top-tier college or a Bachelor’s degree from a top-tier university with relevant work experience
• Strong data background with skills to effectively collect, analyze, interpret, and leverage data to drive decision-making
• Track record of developing and managing complex data projects with multiple stakeholders successfully
• Ability to work on data and make key choices based on the business context
• Work experience in the Software and SaaS industries is a plus
• Passion for technology and for pushing new concepts, products, and services
• Strong bias toward collaboration and ability to work effectively in a cross-functional & dispersed team
• Positive attitude, self-starter, and high emotional intelligence (EQ)
• Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders
• Experience with a visualization tool such as Tableau, Spotfire, Power BI, etc.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.